Workforce Management Specialist - Compliance Operations
Workforce Management Specialist - Compliance Operations
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Job Description
The Role
The Workforce Management (WFM) team supports important operational components of Blocks Compliance Operations and plays a critical role within the broader Compliance organization. The WFM team is responsible for capacity planning real-time monitoring and resource optimization across our compliance programs including Transaction Monitoring KYC and Sanctions this role as a Workforce Management Lead youll help shape how we scale and optimize our compliance operations workforce across Square Cash App and our other teams.
You Will
- Maintain workforce management management policies and procedures aligned with Compliance Operations regulatory requirements
- Monitor and evaluate compliance processes to identify operational efficiencies while maintaining regulatory integrity
- Coordinate with multiple departments to implement compliance-related workforce programs
- Manage and track regulatory changes that impact workforce operations
- Analyze complex datasets to identify trends patterns and potential compliance risks in workforce operations
- Develop dashboards and reports to track important compliance metrics and workforce performance indicators
- Use data analytics tools to improve workforce scheduling while maintaining compliance requirements
- Create comprehensive reports for senior management on compliance status and operational efficiency
- Provide guidance to team members on compliance matters
You Have
- 2 years of experience in compliance operations in financial services
- Demonstrated experience with AML compliance and regulatory requirements
- Proficiency in data analysis and visualization tools (e.g. Excel Tableau and Power BI)
- Experience in workforce management systems
- Excellent analytical skills
- Project management and organizational abilities
- ACAMS certification or other relevant compliance certifications
- Experience with SQL or other data query languages
- Knowledge of workforce management software platforms
- Experience in financial services or banking industry
- Advanced degree in related field
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build an inclusive workplace Check out our Inclusion & Diversity page
Full-time employee benefits include the following:
- Healthcare coverage (Medical Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs including access to mental health 1:1 financial planners and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance AD&D and disability benefits
These benefits are further detailed in Blocks policies. This role is also eligible to participate in Blocks equity plan subject to the terms of the applicable plans and policies and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.
Required Experience:
Unclear Seniority
Employment Type
Full Time
