TradePoint National Customer Account Co-Ordinator

Permanent

Up to 45000 Pension PMI ShareSave 6.6 weeks holiday Hybrid Working (National Travel will be required as part of this role)

Field-Based role

**Applications for this vacancy close at 2pm on Monday 29th September**

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as a TradePoint National Customer Account Co-ordinator and youll be a big part of this.

Role Purpose: Grow lead and manage key accounts within the Business-to-Business element of TradePoint. Create manage and develop a customer base that supports customer needs building relationships customer loyalty through brand awareness and proposition value. Maximise the sales opportunities by promoting and advising the TradePoint proposition. Support the development coaching and communication with all business internal partners.

Key Accountabilities / Responsibilities:

Accountability to deliver agreed sales profit and customer recruitment targets for all new and existing customers

• Supports the overall delivery of the TradePoint proposition strategy that identifies opportunities risks whilst increasing sales and cash margin.
• Use TradePoint proposition knowledge and experience to deliver incremental sales and profit supporting the existing customer base and developing new customer opportunities with meetings as required.
• Uses customer insights and information for customer needs future trends to identify sales and profit opportunities around future needs.
• Able to engage on mass and drive collective growth by identifying the best opportunities that impacts all accounts
• Able to always display and demonstrate a confident style taking appropriate action to influence Business to Business customers that generate sales and profit.
• Continually strives to improve upon and build effective relationships with existing and new customers to improve overall customer loyalty thus impacting sales and cash profit.
• Monitoring and analysing sales MI reporting for Business to Business within the cluster to maximise opportunity and minimise risk on profit.
• Monitors competitor activity and uses local knowledge to identify new business opportunities for feedback into the business to deliver incremental growth.
• Resolves any procedural or customer issues that may arise and seeks timely ways to make improvements to the customer loyalty and longer-term engagement.
• Comply with all health and safety legislation and audit requirements

Required Skills & Experience:

• Experience of B2B account management / sales experience
• Field based and will involve extremely high levels of self-motivation and time management.
• Strong account management and problem-solving skills with clear logical thinking
• Demonstrates a variety of customer management techniques to engage the customer base on the TradePoint proposition.
• Customer focused with effective communication and engagement skill to build great relationships.
• Strong commercial and negotiation experience supported with strong financial acumen.
• Must be IT literate
• Proven track record of meeting sales targets
• Excellent communication and negotiation skills
• Ability to build and maintain client relationships
• Strong organisational and time management skills
• Understanding of sales processes and techniques
• Ability to work independently and as part of a team
• Willingness to travel for client meetings (nationally mobile frequent overnight stays)
• Knowledge of industry trends and competition
• Must hold full UK driving licence

As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!

So we can support you during the application or interview process please contact for any recruitment adjustments.