Lead, Security Operations
Lead, Security Operations
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Job Description
Security Operations Lead We offer a competitive benefits package!
The Company: GIA is the worlds foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.
The Location: This position is located in Carlsbad California at our corporate headquarters.
What to expect:
- We offer competitive medical dental vision and matching 401-K plans
- Paid vacation sick and holidays tuition assistance commuter benefits
The Environment:
- On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!
- Economic friendly services - electric vehicle charging stations on-site
- Ergonomic assessments offered on-site and virtually
JOB OVERVIEW
The Lead Security Operations is responsible for overseeing daily physical security operations ensuring the safety and security of personnel students visitors and property. This role serves as the primary point of contact for on-site security matters provides leadership to security officers and supports the implementation of security protocols and emergency response procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Security
Lead and coordinate the daily activities of security officers including scheduling training and performance oversight.
Oversee the Global Security Operations Center and execute the duties of a watch commander.
Patrol and monitor buildings and campus to ensure a secure environment.
Respond to alarms incidents and emergencies providing direction and support to staff and coordinating with emergency services as needed.
Operate and oversee surveillance access control and intrusion detection systems.
Conduct inspections of buildings equipment and access points; identify and report irregularities or safety concerns.
Maintain detailed logs and reports of incidents observations and security activities.
Serve as a liaison between security personnel and management students vendors and the public.
Assist in the development and enforcement of security policies procedures and standard operating protocols.
Support the administration of security badges and access credentials.
Provide on-the-job training and mentorship to new hires and contract security personnel.
Participate in the drafting of SOPs and Corrective Action Reports (CARs).
Perform vehicle patrols of the campus especially during inclement weather.
Administer first aid CPR and AED in emergency situations until professional medical help arrives.
Monitor and report irregularities such as fire hazards leaking water pipes and security doors left unlocked.
Record and maintain data such as property damage unusual occurrences and theft.
Perform other duties as assigned.
Competencies
Strong knowledge of physical security operations and emergency response protocols.
Proficient in using basic computer applications (e.g. Workday MS Office Teams).
Proficient in using Security systems related to CCTV Access Control and Intrusion detection systems.
Excellent communication and interpersonal skills; able to lead and motivate a team.
Strong problem-solving and decision-making abilities.
Detail-oriented with the ability to manage multiple tasks and priorities.
Demonstrated accountability and professionalism.
Ability to foster a respectful and inclusive environment.
Capable of drafting and reviewing operational documentation.
Responds to employee requests in a timely and courteous manner
Skilled in de-escalation techniques to manage and resolve conflicts calmly and effectively.
Firstaid CPR and AED certified (or ability to be certified)
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Proven experience working in an organized methodical deadlineoriented environment
Required education and experience:
High School Diploma and 5-6 years of experience in security operations or equivalent combination of education and experience.
Bachelors degree preferred.
Experience in a leadership role preferred.
CERTIFICATES LICENSES REGISTRATIONS
Must possess and maintain valid First Aid CPR and AED certifications.
Must possess and maintain a valid California BSIS Guard Card.
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Frequently required to walk stand and patrol for extended periods including during inclement weather and at night.
Regularly required to use hands to handle or operate security equipment radios and computers.
Must be able to talk hear and observe surroundings with a high level of alertness.
Occasionally required to sit reach with hands and arms stoop kneel crouch or crawl.
Must occasionally lift and/or move up to 45 pounds.
Specific vision abilities required include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Must be able to respond quickly and effectively in emergency situations including administering first aid and operating emergency equipment.
Frequently exposed to outdoor weather conditions including extreme heat cold rain or wind.
Work may involve exposure to loud noise levels especially during emergency drills or incidents.
May be required to work evenings weekends holidays or overnight shifts depending on operational needs.
Must be able to remain calm and professional in high-stress or potentially confrontational situations.
Pay Range: $26-$30/hr.
An Equal Opportunity Employer
All employment decisions are made without regard to unlawful considerations of race sex religion national origin age disability or any other legally protected status. Reasonable accommodations are available upon request.
Disclaimer: This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.
Employment Type
Full-Time
