Senior Lead Customer Success Manager

New York City, NY - USA

Yearly Salary: $ 120000 - 140000

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

An outstanding opportunity for a Customer Success Manager ideally with a legal background or exposure to the legal sector to join a market-leading disruptive software company based in Manhattan New York. This is an exciting time to join a high-growth business offering excellent training career development and the chance to work alongside some of the brightest minds in the industry. Youll be supporting a predominantly legal client base ensuring a seamless customer experience driving user adoption and helping clients get the most out of this cutting-edge technology.

Location: New York Manhattan initially full-time in the office after 3 months hybrid can be discussed

Salary: $120000 - $140000 basic per annum OTE healthcare pension etc.

Requirements for Senior / Lead Customer Success Manager

Experienced in a Customer Success Management or similar role ideally in a SaaS organisation
Any background (academic or commercial) relating to legal or law would be incredibly beneficial - if you have legal experience and want to move into CSM then we would also love to hear from you.
This company values an excellent academic history so is looking for a 3.5 GPA bachelors from an internationally renowned University in a STEM Law or related discipline
Fantastic academic history through High School & University (please ensure all achievements are listed on your resume)
Excellent customer-facing skills with a natural ability to build rapport
You believe in ensuring an excellent customer experience
A motivated self-starter with a problem-solving attitude; and a continuous desire to quickly turn any customer issue into a positive experience
Ability to work with autonomy and as part of a team
Brilliant communication skills with fluent spoken and written English

Responsibilities for Senior / Lead Customer Success Manager:

You will be the main point of contact providing an excellent customer experience. You will be liaising with clients sales team and technical teams
Execute seamless handovers between pre-sales and post-sales
Help clients get the most out of the software product overseeing customer engagement and fostering client relationships
Solve client problems and resolve issues/queries quickly and help with user adoption
Act as a voice for the customer providing insights to internal teams to enhance service delivery
Maximise customer renewals through user engagement

What this offers

Working for an industry-leading software company that has a fantastic track record of successfully hiring and training graduates
Opportunity to progress into a leadership role. You will be able to manage multiple teams across international offices
A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity we would love to hear from you. Please send an up-to-date CV via the relevant link.

Were committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process please highlight this by emailing (if this email address has been removed by the job-board full details for contact are available on our website).

Keywords: Customer Success Manager / Client Relationship Manager / Customer Experience Advocate / Client Success Specialist / Customer Satisfaction Director / Account Growth Manager / Client Support Coordinator / Customer Retention Specialist / Account Success Manager / Client Engagement Consultant / Legal / Law / Laywer / Paralegal / Customer Service Strategist / Technical Consultant / Customer onboarding / Technical Support / Account Management / Customer Relationship Management

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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isnt of interest please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status