Community Experience Educator
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Job Location:
Loganholme - Australia
Yearly Salary:
$ 60000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Benefits and perks
- A vibrant and fun team culture
- Pipeline for career development with a growing brand
- Epic staff discounts on our product plus other businesses weve built strong community partnerships with
- EAP to support your wellbeing
- Youre our biggest asset - start smashing your goals to be 1% better every day with complimentary access to our book library via Audible and purposeful personal/professional development forums
- Access to our in-house gym and regular weekly free team member exclusive training sessions
- Sweat with the community - allowances to network with (and workout with) our fitness partners
Our story
LSKD is an Australian-owned and operated brand that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since our formation weve never been content settling for the norm; were constantly evolving and challenging the status quo inspired by the restless few who influence style shape the future and strive to be 1% better everyday!
The gig
Youre a people person natural care with communication flare!
We have Full Time and Casual opportunities to consider and so as much flexibility between 6am and 9pm Monday to Sunday (yes we respond to our incredible community across all 7 days of the week) is desirable.
No two days are the same this role is perfectly suited to someone who has a passion for the customer and thrives on creating genuine connections while offering support and guidance to the LSKD Community.
Were a solutions-focused team that leads from the front works autonomously and loves leaning into all 6 core values to continuously challenge the status quo and create life-changing moments for our community (literally you should see and hear the conversations we are so lucky to have day in day out!).
You will be responsible for supporting engaging and going above & beyond for our community over the phone live chat emails & socials (FB IG Tik Tok etc).
Day to day
Build genuine meaningful connections across all community touchpoints.
Provide exceptional support by responding to enquiries via phone live chat email social media and in person at eventsguiding customers to the right product.
Deliver post-purchase care assisting with returns order updates address issues and anything else our community needs.
Manage key admin tasks including returns postal issues out-of-stock items fraud checks and chargebacks.
Consistently meet (and aim to exceed!) Community Experience KPIs.
Approach every challenge with a solutions-focused mindsetwhether its website product or store-related.
Engage daily with our community on social media bringing our core values to life: Enjoy the Journey and Create a Community.
Collaborate with the broader CX and LSKD team to improve processes and contribute to exciting projects guided by our values: Theres a Better Way to Do It Move Fast Break Sht* and 1% Better Every Day.
Be the voice of our communitysharing feedback trends and ideas to help shape brand decisions.
- Show up every day ready to create a world class community experience go above & beyond and think unreasonably.
What will you embody
- The Ideal Team Player: You are Hungry Humble and Smart
- Act as a brand ambassador behaving in line with our mission and values
- A quick decision maker that uses all information available
- Adaptable: Thrives in uncertainty and can change priorities in a fast-paced environment
- Resilience: Remains persistent positive and above the line; recovers quickly from setbacks
- Exceptional communication and interpersonal skills
- Ability to work collaboratively within a team and across departments
So what do you need to get the gig
Turn this application upside down: blow it out of the water and show us why you want to be part of Australias fastest growing brand!
Key Skills
- Early Childhood Education
- Algebra
- Classroom Experience
- Lesson Planning
- Special Education
- Adult Education
- Special Needs
- Calculus
- Teaching
- Geometry
- Experience with Children
- Public Speaking
About Company
Shop LSKD mens & womens activewear, gym clothing, streetwear online. Functional sportswear with a street aesthetic, high quality fabrics that are made to last. Buy Now, Pay Later options available. Shop online today!
