Member Experience Consultant

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

HBF Benefits

FREE Corporate Gold Hospital Insurance (for you and your family)
3 additional well-being days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
2 volunteering days per year
18 weeks paid parental leave
Hybrid working arrangements
Access to corporate discounts across a range of gyms retail restaurants and hotels
Salary from $62K Super

As a member experience consultant you will join see-u/HBF representing our product in the moments that matter to our members. Were a team that puts our members first we are dedicated to enhancing lives through innovative solutions and exceptional service.

Youll be at the heart of our mission turning everyday interactions into extraordinary moments. This role operates in a fast-paced contact centre environment as the first point of contact for Member queries through channels such as phone email or online.

You will be the front line of our organisation providing exceptional service and support to our valued Members. Your main responsibility will be to ensure our members receive the best possible experience addressing their needs with empathy efficiency and expertise.

Lets talk about you!
Are you Passionate about delivering exceptional service and creating memorable experiences Do you thrive in a dynamic environment where your contributions make a real impact If you are you could be one of our valued team members here at see-u/HBF.

People Passion
Excellent Communicator
Empathetic Problem Solver
Tech-Savvy
Adaptable and Resilient

Dont worry though we dont expect you to jump straight in. If successful you will undertake fun and dynamic fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the see-u / HBF way.

What you will do

Be the face of our Brand: Connect with our members across our various channels providing expert guidance and personalized support.
Deliver WOW Moments: Go above and beyond in every interaction ensuring our members feel valued and heard.
Solve Problems with Heart: Use your problem-solving skills to address member needs and turn challenges into opportunities.
Educate and Empower: Help members understand their benefits guiding them through our products and services with clarity and care.
Collaborate and innovate: Work with cross-functional teams to continuously improve the member journey.

Next Steps
To apply click on the Apply Now button to complete your application attaching a copy of your resume that outlinines your skills and experience in relation to this role.

Inclusion and Accessibility
At HBF we believe in the potential of every individual. Were committed to creating an inclusive workplace where diverse perspectives are celebrated because they make us stronger.

We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community including transgender and gender-diverse applicants.

We want you to Be You Be Bold and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process please contact us at .

To learn more about our commitments visit: Community Initiatives HBF Health Insurance

Required Experience:

Contract

HBF BenefitsFREE Corporate Gold Hospital Insurance (for you and your family)3 additional well-being days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata2 volunteering days per year18 weeks paid parental leaveHybrid working arrangementsAccess to corporate ...