Unified Communications Analyst - 499811
Unified Communications Analyst - 499811
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Job Description
Title: Unified Communications Analyst
Department Org: IT Personnel - 108790
Employee Classification: U1 - Unclassified PSA FT
Bargaining Unit:Professional Staff Association
Primary Location: HSC H
Job Description:
The Unified Communication Analyst is responsible for leading and advancing the University telepresence systems on a day-to-day and strategic project basis. This position ensures that present and future communication needs of the University are designed implemented and maintained in a proactive forward thinking manner. This role is also responsible for identifying and executing operational enhancements to the telepresence environment that will enhance productivity reduce operational costs and enhance the educational and care delivery mission of the University. Additionally the individual in this role is responsible for drafting standards proposing policies implementing industry best practices interacting with industry counterparts and UT customers to make technical recommendations that support the business objectives of the organization.
Minimum Qualifications:
Education/experience/licensing:
Bachelors degree or an Associate with eight years of unified communication systems experience.
Demonstrated technical experience or vendor certification in the administration of various communications systems including Microsoft Unified Messaging/auto-attendant AVST auto-attendant systems paging software and systems Pinnacle telephony management software SMSI ACD reporting Cisco Call Manager Cisco Contact Center Express and applicable E911 applications.
Working knowledge of video endpoint provisioning and functional usage.
Ability to troubleshoot dial-plan anomalies and conduct technical call traces for the purpose of diagnosing complex issues in an IP telephony environment.
Basic understanding of the TCP/IP protocol including IP addressing and basic troubleshooting tools.
Design and implementation experience with automatic call distribution and auto attendant workflows.
Document skills including ACD/Auto-Attendant workflow diagrams utilizing tools such as MS Visio.
Billing and account management experience in an enterprise communications systems environment.
Must have experience in coordinating and managing multiple high priorities projects day-to-day operations in a large organization.
Must have experience and independent judgment in executing and maintaining complex systems.
Experience planning and managing technology projects is required.
Experience creating and maintaining stakeholder relationships is essential.
Valid drivers license is required.
Communication and other skills:
Ability to collaboratively work with a broad range of constituencies and vendors is essential.
Excellent communication skills both verbal and written are required.
Excellent analytical critical-thinking and problem solving skills is required.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment educational programs or activities on the basis of race color religion sex age ancestry national origin sexual orientation gender identity and expression military or veteran status disability familial status or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application or for testing or interviewing please contact HR Compliance ator between the hours of 8:30 a.m. and 5 p.m. orapply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Required Experience:
IC
Employment Type
Full-Time
