Customer Success Representative - Dutch Speaking
Customer Success Representative - Dutch Speaking
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
About Us:
Accelerate your career. Join the organization thats driving the worlds technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at .
Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!
We are hiringaCloud Customer SuccessRepresentativeto support our Belgium and Netherland have her/his mind focused on customer experience to propel recurring revenue generation retention and securing some of our most strategic vendor successful candidate is a committed self-starter who loves helpingpartnersoptimizeand acceleratetheir path to success.
This position will be in the Barcelona.
Ingram Micro isafast-paced business with an entrepreneurial mentality within the foundation of a Fortune100 company and were invitingsomeoneto make an impactwhois ready to deliver and collaborate in the development ofstrategiccustomersin theregionwithina stellarcustomer success team. This role reports to theManager ofEuropean Customer SuccessCoE.
Key responsibilities:
- Ensurepartners receivebest customer experience possible.
- Act as theIngramMicroCloudinitialpoint of contactaccounts in an aligned territory
- Ensurepartners areregularlyengagedupdated upskilledon newIngramvendors and offeringsto encouragea never lose a subscription approach.
- Contributeto the development ofthe hubservice desk processes and proceduresto provide timelyonboardingresolution on issuesand customer success.
- Supportpartnersawareness of customer success methodologiessothey candrive a customer success strategy within their own business
- With proactive engagement serve astheVoice of thePartnerby soliciting andpresentingbusinessfeedback tosalesvendor managementand finance teams.
- Collaborateand share best practices amongstteam membersto continuously improvecustomerexperienceincrease revenuecustomer retention and growth.
- KPIs for the role are ongoingpartnerNRR within the aligned territory.
- Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition
What youll bring
- Must have excellent verbal and written communication skills as well as excellent analytical and problem-solving skills.
- Sales skills with customer focus oriented
- Minimum of 1-2 years experience in sales account management consultingor customer success.
- Bachelors degree or relevant additional experience in related field.
- Ability to balance attention to detail with expeditious executionand a passion for driving exceptional customer experience.
- Previous experience troubleshooting andability to work through ambiguity and thrive in a rapidly changing business environment.
- A quick learner who can think on their feet with experience working in a fast paced dynamic ever-changing environment.
- Ability to enlist the support of others and gain commitments to actions and timelines.
- A self-starter high-achiever who works extremely well with others in a team-oriented environment.
- Competitive ethical refuse-to-lose attitude strong work ethic team building and influencing skills.
Previous experience working on SaaS IaaS or general Cloud technology is a plus.
- Must be energetic bold and ambitious to execute on Ingram Micro Cloud strategic objectives.
- Excellent written English and native in Dutch language.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
