North America End User Services Manager

Downers Grove, IL - USA

Yearly Salary: $ 84000 - 123000

Posted on: 06-09-2025

Vacancies: 1 Vacancy

Job Summary

At Ensono our Purpose is to be a relentless ally disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty Reliability Curiosity Collaboration and Passion.

Key Responsibilities:

Leadership & Team Management
- Lead and mentor a team of IT support professionals across multiple time zones.
- Foster a collaborative and inclusive team culture focused on service excellence and continuous improvement.
Service Delivery & Operations
- Oversee end user support services including desktop support conference room technology and remote assistance.
- Ensure consistent and high-quality IT service delivery across all regions.
- Monitor and report on service performance using KPIs and SLAs.
Technology & Process Optimization
- Drive standardization of tools processes and policies across global support teams.
- Collaborate with infrastructure security and application teams to ensure seamless end user experiences.
- Lead initiatives to improve endpoint management software deployment and device lifecycle management.
Stakeholder Engagement
- Act as a key liaison between IT and business units to understand user needs and improve service delivery.
- Communicate effectively with senior leadership on performance challenges and strategic initiatives.
Compliance & Risk Management
- Ensure adherence to IT policies security standards and regulatory requirements.
- Manage risk related to end user computing and support services.

Qualifications:

Bachelors degree in Information Technology Computer Science or related field or equivalent work experience.
7 years of experience in IT service delivery with at least 3 years in a leadership role.
Proven experience managing diverse teams and delivering IT support across multiple regions.
Experience managing budgets for the purchase of end user equipment.
Strong knowledge of ITIL practices service desk operations and endpoint technologies.
Excellent communication leadership and stakeholder management skills.
Experience with tools such as ServiceNow Microsoft Endpoint Manager and collaboration platforms (e.g. Microsoft 365).

Preferred Skills:

ITIL or similar certification.
Experience in a multinational enterprise environment.
Familiarity with remote work technologies and hybrid workplace support models.
Experience working in diverse cultural environments.

Why Ensono

Ensono is a place to make better happen for our clients and for your career. You can do great things through innovation or collaboration by learning or volunteering or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site you can choose to work from home or in our Ensono offices.

Some of our benefits include:

Unlimited Paid Days Off
Three health plan options through Blue Cross Blue Shield
401k with company match
Eligibility for dental vision short and long-term disability life and AD&D coverage and flexible spending accounts
Paid Maternity Leave Paternity Leave and Sabbatical Leave
Education Reimbursement Student Loan Assistance or 529 College Funding
Enhanced fertility coverage
Wellness program
Depending on location ability to take advantage of fitness centers
Flexible work schedule

As of the date of this posting a good faith estimate of the current pay scale for this role is $84000 to $123000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills experience internal equity and business addition to base salary other compensation programs depending on eligibility include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or other legally protected basis in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCPs pay transparency policy can be found on OFCCPs website.

If you need accommodation at any point during the application or interview process please let your recruiter know or email .

Required Experience:

Manager

At Ensono our Purpose is to be a relentless ally disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifica...