Conversion: Lead Soft Prod Mgmt & RE (Dir, P4)

Director Production Application Support

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking securities investment management and wealth management services. The Firms employees serve clients worldwide including corporations governments and individuals from more than 1200 offices in 43 countries.

As a market leader the talent and passion of our people is critical to our success. Together we share a common set of values rooted in integrity excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn to achieve and grow. A philosophy that balances personal lifestyles perspectives and needs is an important part of our culture.

Divisional Overview

Wealth Management and Investment Management Technology (WMIMT) is responsible for the design development delivery and support of the technical platform behind the products and services used by the Morgan Stanley Wealth Management Business.

You Will:

* Lead motivate and work with a professional team of Application Engineers supporting core trading platform focused on Market Data and Middleware integration (quotes charts reference data lightstreamer batch jobs and all other supporting applications).

* Manage the service catalog for the in-scope applications and own the SLAs and KPIs for each service like Incident & Problem Management Disaster Recovery Change Management Batch Management etc.

* Design and develop dashboards guardrails and other tools to manage production system.

* Conduct periodic application service reviews with the executive stakeholders to gauge service effectiveness and improvement opportunities with a clear plan for managing risks and highlighting any deviations from the agreed service levels

* Partner with Application Development Organization to understand the new product pipeline and assess operational readiness of the upcoming enhancements and new launches.

* Manage high availability of computing services and associated assets through swift incident resolution and problem remediation activities

* Take ownership and accountability to resolve complex real time technical and issues

* Understand environment design and partner with infrastructure engineering and level 2 teams to ensure resiliency is maintained and environment configurations are managed to requirements and expectations.

* Contribute to the knowledge management lifecycle and the development/upkeep of runbooks and standard operating procedures

* Manage operational effectiveness against internal and external service level commitments

* Partner with other organizations and teams to ensure the environment is appropriately instrumented to understand state and status identify faults automatically isolate and diagnose issues and improve incident response and resolution

* Conduct and complete maintenance and change activities in accordance with defined schedules and approved change records

* Determine opportunities for automation and other operational efficiencies planning and driving them through to implementation

* Review key performance and capacity indicators to identify improvement opportunities that can be actioned

* Manage workload capacity and resource models to adjust to demand fluctuations

* Manage the disaster recovery technical environment parity and currency. Partner on planning and managing quarterly testing of technical recovery and ongoing improvement identification and implementation.

* Accountable for technical operational readiness of new solutions and releases partnering with development teams to meeting production operating standards

* Partner with engineering and application development teams to understand service and tool delivery roadmaps to prepare the Command Center for new technology introduction

* Develop service roadmaps for area along with goals and objectives for the team

* Provide leadership and participate within governance and control mechanisms within the companys risk and audit framework

* Complete all performance management responsibilities in accordance with HR requirements and delivery timelines

* Raise awareness and competency in the company via training and awareness events

* Develop and improve process workflow and design in compliance with standards and any regulatory requirements

* Conduct workshops & brainstorming sessions with varied audience (Engineering Application Development and Dev Ops) to agree upon solutions & procedures that can be deployed across the organization

* Ability to manage multiple initiatives while reporting on the progress risks and challenges to the management

* Ability to dissect BAU activities that can be converted into Standard Operating Procedure

REQUIREMENTS - MUST HAVE EXPERIENCE

* 10 years of experience leading and managing middleware integration based on JAVA YAML Middleware Messaging Web Services API Management and Multithreading.

* 10 years of software design and development experience on JAVA (JVM with multithreading).

* 5 years strong hands-on experience with Linux operating system shell scripting cron job and other job management technologies like ControlM and CBSS.

* 10 years of production support experience preferably with financial companies.

* Proven conceptual problem solving and analytical skills ability to communicate sound technical advice to clients managers and technical staff

* Strong understanding of IT systems and environment operations

* Understanding of the Retail Brokerage environment and the associated technologies

* Ability to lead diverse group of resources to resolve real time incidents and complex problems

* Experience building and improving IT operational services

* Able to effectively communicate and display a professional mature attitude in dealing with internal customers management and personnel across the organization

* Strong collaboration skills in working peers and senior management teams

* Results orientation demonstrating success through both qualitative and quantitative measurements

* Ability to manage rapid change and shifting priorities effectively

* Ability to manage and prioritize multiple assignments supporting regular operations and ongoing projects

* Ability to build effective presentation decks targeted to receiving audiences

* Strong planning mindset to manage multiyear strategy through multipole tactical initiative deliveries


EDUCATION CERTIFICATION TRAINING

* Bachelors degree in Computer Science/ Information Technology or related and relevant experience

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe please copy and paste into your browser.

Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).