Director of Operations, Systems & Experience

As our Director of Operations Systems & Experience youll help drive Concora Credits Mission to enable customers to Do More with Credit every single day.

The impact youll have at Concora Credit:

We are seeking a strategic and process-driven Director to manage our technical and operational vendor partnerships enhance system capabilities for our customers and team members and chart the technical vision for our operational leadership team. This individual should have an owner-operator mentality focused on continuous improvement of our servicing processes and applications.

This position is located at our Akron OH office and has a hybrid schedule. Were onsite Monday through Wednesday and you will lead a team of Program Managers and system experts in optimizing servicing capabilities.

We hire people not positions. Thats because at Concora Credit we put people first including our customers partners and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today we have helped millions of customers access credit. Our industry leadership resilience and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship were looking to expand our team and are looking for people who foster innovation strive to make an impact and want to Do More! Were an established company with over 20 years of experience but now were taking things to the next level. Were seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

As our Director of Operations Systems & Experience you will:

• Develop manage and execute strategies to improve operational systems technologies and workflows
• Lead of team of process and program managers fostering a high-performance culture with a focus on innovation quality and continuous improvement
• Manage systems and technologies through their lifecycles through prioritization and planning
• Manage vendor relationships as the key point of contact between vendors and the business; serve as a point of escalation for vendor issues and disputes and drive issues to resolution
• Partner and collaborate with other key business areas to meet your objections and optimize servicing for our customers and stakeholders
• Manage cost compliance security and scalability of operational systems
• Stay informed of emerging trends and technologies in the financial servicing industry

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what were looking for consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Requirements:

• Proven experience managing applications through their lifecycle
• Demonstrated ability to apply project management methodologies in large-scale efforts
• Demonstrated ability to effectively interact and lead in a cross-functional environment with all levels of executive management
• Strong project management and cross-functional communication skills
• Creative thought leader to address structured and unstructured problems
• Excellent written and verbal communication
• Strong collaborative disciplines across multi-functional roles and business lines
• Some experience working with contractual provisions and familiarity with business contracts is preferred
• Ability to manage a high-performing team mentor strong performers who demonstrate high potential and support their continued growth

Whats In It For You:

• Medical Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays plus 3 paid floating holidays
• 401k(after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations EAP and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .