Head of IOO India

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Role Overview
This leadership position is accountable for the operational excellence of the IOO function ensuring that client experience resiliency and organizational effectiveness are consistently delivered across all service lines. The successful candidate will guide and empower managers and teams responsible for day-to-day operations client implementations and change delivery while driving alignment with the firms culture and long-term objectives.

Key Responsibilities

Client Support & Relationship Management
Ensure clients are fully supported on a day-to-day operational level. Ensure that operational teams are equipped and accountable for delivering high-quality output with timely resolution of queries and proactive engagement that reinforces trust and satisfaction. The candidate must demonstrate a client-first mindset anticipating needs and driving timely resolution to maintain high satisfaction.

Client Implementation & Cross-Functional Coordination
Oversee client implementations ensuring they are appropriately resourced and managed. This includes close collaboration with key stakeholders to ensure seamless onboarding and change execution.

Project & Change Delivery
Lead manage and contribute to the successful delivery of IOO client projects both tactical and strategic. The candidate must be able to drive initiatives from planning through execution ensuring alignment with strategic goals and operational readiness.

Resiliency & Control Oversight
Champion a strong control environment and operational resiliency by identifying risks implementing mitigation strategies and ensuring robust governance across all processes. The candidate will be accountable for maintaining business continuity and safeguarding service integrity under all conditions.

People Leadership & Culture
Actively manage and develop staff fostering a positive and inclusive team environment aligned with the organizations culture. The candidate will be expected to coach mentor and empower team members driving engagement accountability and high performance.

Champion a culture of operational resiliency and control ensuring that leaders embed risk mitigation business continuity and governance practices across all processes.

Actively lead and develop managers and teams fostering a high-performance environment that reflects the organizations values. Promote engagement inclusion and accountability ensuring talent is nurtured and aligned with strategic goals.

Candidate Requirements

• Proven ability to lead operational teams with a focus on continuous improvement and client impact.
• Strong project management skills with experience in cross-functional coordination and stakeholder engagement.
• Demonstrated capability to identify and resolve service delivery risks proactively.
• Excellent communication and leadership skills to influence outcomes and foster a culture of accountability.
• Experience in managing complex client relationships and navigating regulatory or operational change.
• Deep understanding of control frameworks and resiliency planning within a financial services environment.
• Strong people leadership skills with a track record of building high-performing teams and cultivating a positive workplace culture.

• Proven leadership in operational strategy and client service delivery within financial services.
• Strong track record of managing cross-functional programs and navigating complex stakeholder environments.
• Deep understanding of control frameworks resiliency planning and regulatory expectations.
• Inspirational people leader with a commitment to culture talent development and organizational alignment.

Knowledge: Excellent oral and written communication skills are required.
Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment. Leadership and organizational skills are required to direct the activities for the multiple units. Highly flexible and adaptable to change

Experience: A College or University degree and relevant proven work experience is required.
Deep understanding and experience with establishing and or monitoring best practice operations governance concepts and methodologies. Experience building collaborative environments team-based cultures and client service mindset.

Preferred X years of proven leadership experience

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Bangalore Office

The Northern Trust Bangalore office established in 2005 is home to over 5600 this stunning office space we offer fantastic amenities which include our Arrival Hub Jungle the GameZone and the Employee Experience Zone that appeal to both clients and employees.Learn more.