SMB Account Executive
SMB Account Executive
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Job Description
Job Description
Were looking for a motivated self-starter who has a consultative sales approach provides excellent customer experience and offers polished presentation skills. As an SMB Account Executive you will be responsible for crafting leading and closing net new opportunities among existing accounts within North America specifically eastern Canada.
Ideal candidates will possess a consistent record in software or SaaS sales along with outstanding interpersonal skills. As an Account Executive you love hunting for new opportunities while developing existing customer relationships. You have a passion for building and maintaining broad relationships developing opportunities and working cross-functionally within Zendesk.
You are a creative out-of-the-box problem solver who is able to articulate Zendesks platform vision. You can sell at the most strategic level and form strategies for winning customers on board along with being a trusted advisor. You are also fun and love being part of a team that sells together!
Responsibilities:
Exceed activity pipeline and revenue goals on a monthly and weekly basis
Use account planning tools to prioritize your install base for cross-sell/upsell
opportunities
Prospect among existing customers customers using various direct methods such as cold calling and indirect approaches such as networking (using tools like LinkedIn Sales Navigator and Outreach)
Become a guide on Zendesks products and conduct discovery calls presentations and demos with customers
Weekly and monthly reporting on sales forecasts
Track all opportunity and customer details including use case purchase time frames next steps and forecasting in Salesforce
What You Bring to the Role:
BA/BS degree or equivalent experience required
At least 2 years of B2B sales or solution engineering experience preferably in the SaaS industry with a proven record of exceeding sales targets
Experience in managing and expanding customer relationships at various levels
Strong presentation negotiation and deal closing skills
Strong account research prospecting and customer outreach skills
An entrepreneurial spirit strong collaboration skills and a drive for continuous professional growth
Knowledge of industry trends and the ability to build relationships with key decision makers
Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously
Experience creating and leveraging territory plans
Familiarity with key Sales tools such as Salesforce Outreach and Clari
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
IC
Employment Type
Full-Time
