Client Access Coordinator
Client Access Coordinator
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Job Description
WELCOME! Are you passionate about making a difference in your career while continuing to grow both personally and professionally If so Fraser is the place for you! At Fraser we offer intensive training programs and nearly limitless opportunities for learning development and advancementwith a wide variety of pathways for professional growth.
As a Client Access Coordinator youll handle a variety of exciting responsibilities in clinical administration and client service including contact center support referral and specialty scheduling and clinical reception.
Job duties:
- Responds to incoming phone calls and triages the call to the appropriate location as necessary. Responds in a manner that is timely and courteous in order to ensure the caller has the most positive experience possible. Conduct necessary research in order to answer their questions.
- Completes checklists and all tasks within designated timeframe.
- Referrals and Specialty Scheduling
- Processes internal referral requests and responding with appropriate enrollment tasks in a timely manner.
- Effectively monitors and communicates enrollment slots via outbound telephone calls that are available as well as identifying future needs including desired time locations and other client needs.
- Specialized knowledge in scheduling focus areas such as referrals waitlists special relationship and unique Fraser services.
Qualifications:
- BA/BS in sociology psychology or related field preferred but not required.
- Minimum one year of related experience is preferred -intake scheduling health care insurance and customer service experience
- Provides an attitude and awareness of customer service that demonstrates a respect of others commitment to success and value of relationships.
- Effective communication in the English language including verbal and written communication with both internal and external contacts with strong telephone skills required.
- Commitment to promoting diversity multiculturalism and inclusion with focus on culturally responsive practice internal self-awareness and reflection.
Benefits for Full-time Employees (30 hours per week):
- Medical dental and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employee Assistance Plan (EAP)
- Life AD&D and Voluntary Life Insurance
- Long-Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance and Hospital Indemnity Insurance
- Pet Insurance
- 403(b) Retirement Plan with Company Match
- Work-Life Balance; 5 weeks of paid time off annually (18 days PTO 9 Paid Holidays)
Location Schedule: & Pay:
- Bloomington MN
- Hybrid
- Monday through Friday between 7:30am - 5:30pm
- $20.00 - $21.00 per hour depending on qualifications.
Encouraged to apply: reception front desk medical receptionist office assistant customer service administrative assistant client access client coordinator patient coordinator call center representative client services scheduling
Diversity Inclusion and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses develops and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.
Fraser is an Affirmative Action and Equal Opportunity Employer.
This position will be posted at filled. You must apply online here to be formally considered.
If you are having trouble applying or have questions please contact Fraser HR ator . If you have successfully submitted your application you will get a confirmation email. If you do not receive the confirmation email please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!
Required Experience:
IC
Employment Type
Full-Time
