Facility Coordinator

Facilities Coordinator Customer Care

Location: Plano TX (Hybrid Minimum 3 Days Onsite WFH Fridays)
Schedule: Monday Friday 8:00 AM 5:00 PM (1-hour lunch)
Hours: 40 hours/week
Conversion Plan: Targeting full-time conversion at $50000 $55000/year
Note: This position may shift to a fully onsite role depending on future client needs.

About the Role

We are looking for a highly organized and motivated Facilities Coordinator Customer Care to join our team supporting a high-profile corporate client. This role combines customer service administrative support and operations coordination making it a great fit for someone who thrives in a fast-paced service-focused environment.

You will play a key role in ensuring smooth facility operations managing vendor coordination and supporting internal teams with a wide range of responsibilities.

Key Responsibilities

• Serve as a liaison between internal teams vendors landlords and service providers to support smooth operations.

• Manage work orders in the Computerized Maintenance Management System (CMMS) including creation updates and closure.

• Coordinate technical staff engineers and vendors for service requests inspections and walkthroughs.

• Support site closures and transaction processes including site final walkthroughs and turnovers.

• Track and manage utilities across assigned sites.

• Respond to vendor landlord and buyer-related requests.

• Monitor and report on storm events and emergency preparedness needs.

• Maintain documentation and tracking using Google Sheets Google Drive and Excel.

• Deliver high-quality customer service and ensure timely follow-up on facility issues.

• Identify opportunities to improve processes and enhance service delivery.

• Assist with general building operations and additional tasks as needed.

Qualifications

• Education: Undergraduate degree preferred. Candidates without a degree must have relevant experience.

• Experience:

  • Commercial real estate or facilities experience is a plus

  • Financial or operations background is a plus

• Skills:

  • Proficiency in Google Sheets Google Drive and Microsoft Excel (intermediate level)

  • Strong verbal and written communication

  • Detail-oriented with excellent organizational skills

  • Ability to multitask prioritize and work independently

  • Professional demeanor and strong customer service orientation

  • Team player with a collaborative problem-solving mindset

Work Environment

• Based in Plano TX

• Hybrid schedule: Minimum of 3 days in-office (MondayThursday)

• Work-from-home Fridays

• 40 hours per week MondayFriday 8 AM 5 PM (with 1-hour lunch)

Why This Role

This position offers a strong opportunity for growth in corporate facilities and real estate operations. Whether youre starting your career or bringing prior experience youll join a collaborative team focused on delivering excellent service in a dynamic client-facing environment. Full-time conversion is planned with competitive compensation and long-term potential.