Office Specialist - Utilities
Office Specialist - Utilities
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Job Description
The city of Topekas Utilities Account Division is seeking an experienced administrative professional to serve as their Office Specialist. This position assigns tasks trains staff monitors work progress and is responsible for handling difficult customer interactions and resolving issues accordingly. This incumbent works independently with minimal supervision and flexibility in scheduling.
What youll do:
- Perform a variety of administrative tasks as required for the division.
- Provide training for customer service representatives.
- Assist in developing and updating Standard Operating Procedures (SOPs).
- Provide support and service for a variety of customer support functions.
- Provide backup support for balance transfers credit balance refunds and miscellaneous adjustments.
The ideal Candidate is:
- Customer-focused with excellent interpersonal and communication skills.
- Experienced at de-escalating and resolving complex and challenging situations.
- Able to maintain positive and productive working relationships with both internal and external customers.
- An effective multi-tasker with the ability to manage multiple competing priorities and deadlines.
- Skilled at documenting researching and utilizing resources.
Minimum Qualifications
- High School Diploma or equivalent and 2 years of clerical experience is required.
- Associates degree in office management office technology or a related field is preferred
- 1 year of supervisory experience is preferred
Entry Rate of Pay: $20.97 - $25.17 per hour depending on qualifications
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The City of Topeka offers a comprehensive benefits package including:
- Medical Dental Prescription and Vision Insurance
- Paid Life/Long Term Disability Insurance
- Generous Paid Vacation & Holidays
- KPERS 401(a) Retirement Plan
- (457) Deferred Comp Savings Plan
- Short-Term Disability Insurance
- Free Onsite Health & Wellness Clinic
- Free in-house Wellness Center and a full-service fitness facility
- Employee Assistance Program
The City of Topeka is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Hourly
