Collections Specialist

New Castle County, DE - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Collections Specialist

Location: New Castle DE 19720
Job Type: Full Time

Whats in it for you

Tremendous career advancement opportunities
Fitness center/gym subsidies & fitness trackers
Health and wellness programs
401(k) with company match
Employee stock purchase plan
Basic life insurance coverage
Very generous PTO 14 paid holidays
PTO for volunteer work youre passionate about
Comprehensive benefits package with dental & vision
Pet insurance
Flexible spending accounts
12 weeks of 100% PTO for new parents (birth/adoption)
Tuition reimbursement

Key Responsibilities

Manage a portfolio of delinquent accounts.
Contact debtors via phone email and written correspondence to discuss payment options.
Negotiate payment arrangements while following client standards and federal regulations.
Document all collection activities and debtor communications accurately.
Provide outstanding customer service by addressing debtor inquiries and concerns.
Use skip tracing tools to locate hard-to-reach debtors.

Qualifications

Strong negotiation persuasion and conflict-resolution skills.
Excellent verbal/written communication and active listening skills.
Ability to remain professional during difficult conversations.
Detail-oriented with solid organizational/time management skills.
Reliable and flexible to work days evenings or weekends.
Basic computing skills (MS Office CRM collections software).
High school diploma or equivalent (some college preferred).
0-1 years of experience in collections or customer service ideally in finance/credit.
Familiarity with debt collection laws and compliance requirements.
Must be able to obtain required collection license upon placement.

Required Skills:

Collections Specialist

Job Title: Collections Specialist Location: New Castle DE 19720Job Type: Full Time Whats in it for you Tremendous career advancement opportunities Fitness center/gym subsidies & fitness trackers Health and wellness programs 401(k) with company match Employee stock purchase plan Basic life insuranc...