Director, Revenue Operations & Strategy

Jacksonville - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

As the Director of Revenue Operations you will be the strategic and operational backbone of our Go-To-Market engine partnering closely with the CRO and cross-functional leaders across Sales Customer Success Renewals Channel and Marketing. You will drive predictability performance and scalability by architecting the systems processes and insights that power our revenue growth. This leader is data-driven customer-obsessed and relentless in aligning marketing efforts to measurable business outcomes while embodying Greenshades core values of Trust Accountability Focus Impact and Intensity.

Your mission is to build a world-class revenue operations function that aligns cross-functional teams drives operational efficiency and provides the insights and infrastructure to confidently scale to $100M ARR.

Responsibilities

Strategic Planning & Execution

Partner with CRO and Finance to set company-level bookings and revenue targets territory design and GTM resource allocation.
Establish and operationalize core GTM KPIs across new business expansion churn and retention.
Serve as a key strategic voice in annual planning board reporting and executive-level business reviews.

Forecasting & Pipeline Management

Lead company-wide forecasting processesowning methodology forecast stages stage-by-stage conversion data and forecast accuracy.
Monitor pipeline coverage stage progression and revenue conversion metrics; provide insights and course-corrective recommendations to Sales and Marketing.
Own and evolve bookings policy and churn reporting; serve as the primary RevOps representative in investor and board committee discussions.

Process & Performance Optimization

Design and optimize the full revenue funnelfrom lead acquisition to expansion and renewalwith clear handoffs and accountability.
Build scalable processes to support sales velocity rep productivity and customer lifecycle management.
Partner with CRO and Sales Enablement to ensure systems applications and workflows reinforce our sales methodology (Winning by Design) and continuously improve sales process execution.
Collaborate with Enablement to identify performance gaps and drive coaching ramp optimization and certification programs based on performance data.

Data Analytics & Insights

Deliver real-time actionable analytics to executive stakeholders across the GTM organization.
Create and maintain standardized dashboards and scorecards for Sales CS and Marketing leaders.
Analyze trends across ARR churn bookings customer health and funnel progression to influence GTM strategy.

Tech Stack Ownership & Innovation

Own and manage the full GTM tech stack including Salesforce Salesloft HubSpot Gainsight ZoomInfo Gong and related tools.
Evaluate and implement new technologies that drive forecasting accuracy pipeline hygiene customer health scoring and rep productivity.
Stay current on emerging AI and automation tools to drive GTM efficiency and innovation.

Cross-Functional Leadership

Act as the connective tissue between Sales Marketing Customer Success Product and Finance.
Lead cross-functional initiatives to align on definitions processes and systems that support a unified GTM motion.
Ensure cross-departmental collaboration that supports the full customer lifecycle.

Requirements

710 years of experience in RevOps Sales Ops or Strategic GTM roles in high-growth SaaS environments
Proven success supporting a revenue organization scaling from $30M to $100M
Deep expertise in forecasting sales process design territory planning and funnel management
Strong Salesforce and GTM systems expertise; ability to translate business needs into technical solutions
Executive presence and strong communication skills. You can influence from the boardroom to the frontline
Data-driven mindset with a bias for action and continuous improvement

Why Greenshades

Were in a high-growth phase building a revenue engine that delivers predictable results with purpose-built discipline. This is your opportunity to help shape how we scale with the systems insights and cadence that unlock transformational growth.

This is a remote position.

Required Experience:

Senior IC

About the RoleAs the Director of Revenue Operations you will be the strategic and operational backbone of our Go-To-Market engine partnering closely with the CRO and cross-functional leaders across Sales Customer Success Renewals Channel and Marketing. You will drive predictability performance and s...