Revenue Operations Manager

About us

Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers Kenect helps companies streamline communication enhance customer satisfaction and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world

About This Role
We are hiring a Revenue Operations Manager who combines top-tier consulting rigor with in-house SaaS operating experience. You will lead analysis and recommendations to improve the performance and integrity of the end-to-end revenue engine across Marketing SDR Sales and CX serving as the connective tissue between GTM Finance and Data/Systems. You will personally dive into Salesforce and the BI layer to clarify what is happening in the funnel why it is happening and what needs to change. This role is designed for someone who has been tightly aligned with revenue teams and now wants clear accountability for pipeline conversion and ARRnot just influence from the sidelines.

What You Will Be Doing

• Own and continuously refine the full revenue funnel (lead MQL SQL opportunity close expansion/renewal) including definitions entry/exit criteria and core health metrics that GTM leaders and executives actually use.
• Diagnose friction in the funnelconversion leaks cycle time issues show-rate problems lead quality gaps and rep-level performance varianceand translate insights into a prioritized roadmap of RevOps projects.
• Design and run experiments with Marketing SDR Sales and CX across routing scoring cadences demo flows and offers using a clear hypothesis-driven approach with defined success metrics and post-mortems.
• Operationalize GTM processes and SLAs ensuring clean timely handoffs between Marketing SDRs AEs and CX/CS teams and maintaining routing and assignment logic in Salesforce that is fair and aligned with strategy.
• Partner with BI/Data teams on core revenue reporting and analytics (pipeline forecast cohorts retention/churn ARR by segment SDR productivity campaign performance) helping shape the right KPIs and views and turn dashboards into clear narratives and recommendations for executives and front-line leaders.
• Act as a power user and functional owner for the RevOps stackSalesforce/CRM marketing automation enrichment tools dialers CS platforms and BIpartnering with Systems/IT/Data to maintain data quality stable schemas and reliable pipelines.
• Manage coach and develop a small RevOps team providing clear priorities feedback and career development while holding the team accountable for high-quality on-time delivery.
• Lead high-impact cross-functional projects such as launching new GTM motions or segments and other initiatives that materially move conversion cycle time or retention.
• Build clear executive-ready stories (slides and narratives) that show what is happening in the revenue engine why it is happening and what decisions or trade-offs are needed and embed these into a predictable operating cadence (funnel reviews monthly pipeline deep dives quarterly GTM reviews).

Skills & Qualifications

• 45 years of experience across a mix of strategy analytics and GTM operations (e.g. strategy consulting Revenue Operations Go-to-Market Strategy Growth or FP&A) within B2B SaaS.
• Experience managing and developing a small team including running effective 1:1s providing feedback and setting clear priorities and expectations.
• Proven track record working close to the GTM engine in a high-velocity sales environment (SDR/AE motions relatively short sales cycles multi-touch funnels).
• Strong analytical toolkit: comfortable pulling cleaning and joining data and building views in BI tools (Power BI Tableau Looker Mode etc.); experience with SQL DAX or similar query languages is a plus.
• Structured hypothesis-driven problem solver who naturally breaks down problems uses frameworks (issue trees MECE options and trade-offs) and can simplify complexity for different audiences.
• Operator mindset with a bias to ownership: you treat pipeline health conversion and ARR as your problems and are motivated by seeing changes in behavior process and outcomesnot only in analysis.
• Excellent communication skills with the ability to move seamlessly from executive-level storytelling and board-facing materials to concrete step-by-step instructions for SDRs AEs admins and system owners.
• High comfort with ambiguity and imperfect data; you know how to impose structure prioritize ruthlessly and drive progress in dynamic environments.
• Collaborative low-ego working style with a track record of building strong partnerships across Marketing Sales CX/CS Finance and Systems/IT.

Our Company Values We Hope You Showcase

• Unwavering Customer Obsession
• See it Solve it Get it Done
• Build Adapt Win

What Kenect Offers!

• Health Dental Vision Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be managed along the way. Yes we have managers and 1:1s. Yes we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs job requirements and individual qualifications without regard to race color religion or belief family or parental status or any other status protected under federal state or local law.