Associate Salesforce Administrator
Associate Salesforce Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Responsibilities:
- Provide day-to-day administration troubleshooting and maintenance for the Salesforce platform.
- Create and maintain users roles profiles security settings custom objects and fields.
- Develop document and maintain operational processes and procedures related to Salesforce.
- Assist Developers/Application teams covering 24/7 monitoring and basic troubleshooting.
- Perform Site Switches/Org Migrations/Instance Refreshes.
- Work Arrangement: As part of a 24/7/365 operation this is an Office based shift role.
- Shift Schedule: Shift patterns are based on 8-hour shifts alternating between morning mid-shift and night shifts monthly.
Required Qualifications:
- 1-3 years of Salesforce Administration experience.
- Experience with Incident Change and Problem Management.
- Bachelors Degree in Computer Engineering or Information Technology.
- No specific licenses required.
Preferred Qualifications:
- Experience with Service Management Tools e.g. ServiceNow and xMatters.
- Experience with data management reporting and analytics.
- Knowledge in Observability and AIOps tools e.g. Moogsoft.
- Familiarity with Salesforce best practices and security guidelines.
- Strong analytical and problem-solving skills.
When You Join Our Team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Employment Type
Full-Time
