RPGLE Production Support

Job Summary

Synechron is seeking a dedicated RPGLE Production Support Specialist to ensure the continuous stable and efficient operation of critical IBM i (AS/400) this role you will be responsible for supporting troubleshooting and maintaining RPGLE applications providing technical expertise to resolve production incidents and delivering reliable solutions that align with business objectives. Your contributions will help maintain high system availability optimize performance and support client needs thereby enhancing overall operational excellence.

Software Requirements

• Required:
  • RPGLE (RPG IV ILE RPG): Proven experience supporting and maintaining RPGLE applications in production environments.
  • IBM i (AS/400) systems: Hands-on experience with system administration monitoring and troubleshooting.
  • IBM Navigator for i or related system management tools.
  • Incident and problem management tools (e.g. ServiceNow Remedy or similar).
• Preferred:
  • Version control systems (e.g. Git Rational ClearCase).
  • Modern development environments and tools integrated with IBM i.
  • Scripting languages (e.g. CL CLLE Shell scripting) for automation.

Overall Responsibilities

• Provide ongoing support for RPGLE applications in a production environment ensuring systems operate efficiently and reliably.
• Diagnose troubleshoot and resolve production incidents including system crashes data issues or performance bottlenecks.
• Perform code maintenance enhancements and upgrades of RPGLE programs to meet evolving business needs.
• Monitor system health and performance metrics initiating proactive measures to prevent outages.
• Collaborate with cross-functional teams to implement system patches updates and changes while minimizing downtime.
• Maintain documentation of support activities incident resolutions and system configurations.
• Take part in on-call rotations to provide 24/7 support for critical system issues impacting business operations.
• Communicate technical issues effectively to stakeholders and clients ensuring clarity and transparency.

Technical Skills

Programming Languages:

• Essential: RPGLE (RPG IV ILE RPG) with experience troubleshooting and supporting production applications.
• Preferred: RPG3 with indicators; understanding of legacy RPG code and migration strategies.

Databases/Data Management:

• Experience with DB2 for i is required.
• Ability to perform database queries updates and performance tuning.

Cloud Technologies:

• Not mandatory but familiarity with cloud environments (e.g. AWS Azure) for future integration or migration projects is a plus.

Frameworks and Libraries:

• Experience with IBM i-specific tools and frameworks is preferred.

Development Tools and Methodologies:

• Familiarity with version control development environments and Agile/Scrum practices.
• Knowledge of applied incident and problem management processes.

Security Protocols:

• Basic understanding of security best practices related to IBM systems and applications.

Experience Requirements

• Minimum 5 years of experience supporting RPGLE applications in a production environment.
• Proven experience with IBM i (AS/400) system administration and application support.
• Previous exposure to managing production incidents troubleshooting and performance tuning.
• Industry experience in finance manufacturing or logistics sectors is advantageous.
• Alternative pathways include extensive experience in legacy RPG support combined with modernization initiatives.

Day-to-Day Activities

• Monitor ongoing system operations and respond promptly to alerts or incidents.
• Investigate and diagnose issues affecting application stability or performance.
• Apply patches upgrades and system changes following established procedures.
• Collaborate with developers and business teams to implement enhancements or troubleshoot issues.
• Participate in daily stand-ups incident review meetings and documentation updates.
• Maintain detailed logs of support activities incident resolutions and system configurations.
• Engage in on-call rotation for incident escalation outside regular working hours.

Qualifications

• Bachelors degree in Computer Science Information Technology or a related field; equivalent practical experience also accepted.
• Certifications in IBM i administration RPG programming or related areas are preferred.
• Proven commitment to continuous learning through relevant training and certifications.
• Willingness to stay updated on emerging IBM i and RPGLE support best practices.

Professional Competencies

• Strong analytical and problem-solving skills with keen attention to detail.
• Effective communication abilities to liaise with technical teams and stakeholders.
• Ability to work collaboratively within a team and across departments.
• Adaptability to evolving technology landscapes and support requirements.
• Focused on delivering high-quality solutions with a client-centric approach.
• Proven ability to prioritize tasks manage time effectively and handle multiple concurrent assignments.
• Enthusiasm for learning new technologies and process improvements

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

Candidate Application Notice