The Person
Are you an energetic and assertive Senior Strategic Account Manager with a proven track record of uncovering and generating new opportunities managing existing business and driving strategic growth In this seat you will manage and prioritize opportunities qualify new business and close deals while understanding client business drivers and presenting tailored solutions. You will be responsible for driving strategic growth and cultivating long-term partnerships with our key clients. You will leverage your industry expertise and consultative approach to provide tailored solutions that optimize client assets and deliver measurable business value. As a Senior Strategic Account Manager you will play a pivotal role in expanding our market presence managing high-value accounts and contributing to the companys overall growth strategy. This position is ideal for a results-driven professional with a passion for building relationships delivering exceptional service and leading strategic account development.
Our ideal candidate is:
Humble. Quick to point out contributions of others and defines success collectively rather than individually. Supports healthy conflict and enjoys sharing credit with the team. Focused on fostering trust and leading by example. Willing to do any level of work and chip in whenever needed.
Hungry.Goes above and beyond to achieve team goals. Self-motivated and diligently looks for the next challenge. Encourages others on the team to continuously improve. Holds themselves and others accountable. Passionate about their work and their team.
People Smart. Strong interpersonal skills and trustworthy. Quick to build trust among their coworkers. Has good judgment and intuition around the subtleties of group dynamics and understands the impact of their words and actions. A sense of humor is a must.
Balanced.Smart organized process-oriented and strategic. Able think ahead and see the bigger picture.
Self-Aware. Handles problems proactively with good judgment and humility. Strong and responsive communicator down to earth and not easily offended.
Disciplined. Firmly rooted in their core values and does the right thing even when no one is watching.
Goal-Oriented. Focuses on their own goals as well as the goals of the team and the organization.
Confident. Strong and logical. Calm and cool under pressure.
Lifelong Learner. Always looking to do more learn more and grow.
Responsibilities
Account Management and Relationship Building
Develop deep relationships with clients to assess their needs and identify opportunities for account or project expansion.
Provide strategic guidance to help clients achieve their business goals optimize building assets and maximize value from our services.
Build trust and influence with clients through transparent respectful and collaborative communication across all levels.
Utilize various communication methods (phone in-person video conference) to engage with clients including buyers engineers contractors and executives.
Account Development and Growth
Anticipate client needs by analyzing accounts to identify growth opportunities including additional sites and products.
Collaborate with cross-functional teams (Client Managers Marketing Finance Consultants) to develop customized strategies for client growth.
Manage a book of business including a specified revenue target and identify areas for upselling and retaining clients.
Actively participate in industry events and seminars to stay connected and expand the network.
Continuously seek to improve processes workflows and tools to enhance account management efficiency and effectiveness.
Client Success and Retention
Conduct regular business reviews to track performance address concerns and ensure client satisfaction.
Seek feedback to enhance services and exceed client expectations.
Sales Planning
Develop and execute tailored strategic sales plans to achieve sales goals strengthen relationships and drive long-term growth.
Regularly assess and adjust the sales approach to meet revenue goals.
Sales Process
Guide clients through the sales process effectively qualifying leads and recommending tailored solutions.
Ask insightful questions to uncover the clients situation pain points needs and decision-making processes while differentiating company by educating clients on tailored solutions that meet their key criteria and influence decision-making to gain commitment.
Effectively present solutions gain commitment handle objections and close deals while ensuring profitability.
Collaboration and Communication
Work closely with internal teams (Business Development Consultants Marketing) to align resources support client objectives and ensure seamless client experiences.
Provide regular updates and reports on account activities performance and growth opportunities.
Administration and CRM
Maintain accurate client records and activity in the CRM system ensuring up-to-date documentation.
Provide management with timely reports on forecasts and pipeline status.
Key Relationships
The Senior Strategic Account Manger position reports directly to the Senior Director of Sales & Marketing is directly responsible for meeting sales goals and will work closely strategically and collaboratively with a number of colleagues. This includes the Sales Leader Project Coordinators Client/Managers / Consultants Scheduling and Finance.