Customer Service Administrator
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Job Location:
Lausanne - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
On behalf of our client a dynamic and growing company specializing in biotechnology we are seeking a motivated and multilingual Customer Service Representative. This role is an excellent opportunity to support their sales and service operations in an international environment.
This is a Fixed Term Contract due to a maternity leave replacement.
Ideal contract length : 9 months : November 2025 - August 2026
(Possibility to start in December instead)
Part-Time: 50% to 100%
The role :
- Collaborate with sales and service teams to prepare quotes and service contracts.
- Process customer purchase orders ensuring accuracy and completeness.
- Communicate with customers via phone or email to provide answers and updates on orders.
- Coordinate order fulfilment with the supply chain team.
- Organise shipments and customs declarations for regions including Europe North America and the Middle East.
- Manage service and repair cases in collaboration with the service team handling associated shipping and invoicing.
- Oversee customer service contracts.
- Schedule and manage bookings for demonstration instruments for hire loan or trade fairs arranging shipping and invoicing accordingly.
Your Profile :
- English : good professional level; (French is a plus but not mandatory).
- Proven experience in a sales or customer service back-office role.
- Hands-on experience with CRM and ERP systems.
- Strong empathy and excellent listening skills with a commitment to outstanding service.
- Exceptional organisational skills capable of prioritising tasks and working under pressure.
- A team player with a high degree of autonomy and dedication.
- Comfortable working within tight deadlines typical of customer order processing.
If you are passionate about customer service and thrive in a fast-paced multicultural setting and if you want to join a dynamic and collaborative work environment please send your CV to
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
