Apptad-IT VOIP Engineer

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT VIOP Engineer

Job Location: Montreal QC (3days onsite in a week)
Job Duration: Full Time

Job Description:

We are seeking a dedicated Telephony Support Specialist with extensive experience in implementing and maintaining Avaya on-premises telephony platforms. The ideal candidate will manage system upgrades support voice traffic troubleshoot complex issues and collaborate with vendors to ensure reliable communication services.

Responsibilities:

Implement maintain and support the Avaya on-prem telephony platform.
Manage system upgrades for Communication Manager System/Session Manager and CMS.
Monitor manage and troubleshoot voice traffic from carriers to the Avaya platform including SBCs and external applications.
Collaborate with external vendors and partners for system upgrades and troubleshooting.
Administer and configure Call Routing (Vectors VDNs Skills) within Avaya.
Interpret build and administer reports in the Avaya CMS.
Troubleshoot complex issues end-to-end within the Avaya system in coordination with other teams.
Support and configure Avaya Agent for Desktop softphone.
Document processes and create customer-facing knowledge articles.
Support additional systems such as call recording virtual hold and other integrations (nice-to-have).

Requirements:

Extensive experience with Avaya Aura Communication Manager and related systems.
Proven ability to manage system upgrades and configurations.
Strong knowledge of SIP trunks SBCs and external telephony applications.
Skilled in monitoring and troubleshooting voice traffic and system issues.
Excellent problem-solving and diagnostic skills.
Strong collaboration and communication skills to work effectively with vendors and internal teams.
Nice-to-have: experience with call recording call back assist/virtual hold Citrix and ServiceNow.

Job Title: IT VIOP Engineer Job Location: Montreal QC (3days onsite in a week) Job Duration: Full Time Job Description: We are seeking a dedicated Telephony Support Specialist with extensive experience in implementing and maintaining Avaya on-premises telephony platforms. The ideal candidate will...