Financial Care Specialist | S1 P3 | Financial Support | Multiple Locations
Financial Care Specialist | S1 P3 | Financial Support | Multiple Locations
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Job Description
Join our community:
You would act as first point of contact via telephony for Santanders Retail Customers who are in arrears and/or experiencing financial difficulty.
The role will support our customers across all Retail Products Mortgages Loans Banking and Credit Cards.
You would use enhanced questioning and comprehensive fact finding to establish the customers needs to determine appropriate sustainable debt solutions and identifying any customer vulnerability. Working with the customer ensuring that appropriate and defined vulnerability strategies are deployed to ensure the right outcome and provide education and appropriate sign posting to our customers utilising Online Resources Third Parties and Budget Planning Tools.
There are excellent career opportunities for colleagues looking to progress with clear pathways once you are proficient within your existing role.
The difference youll make:
Connecting customer needs with bespoke solutions facilitating repayment of outstanding debts
Assisting the customer in making a well-informed decision using a variety of data from health and wealth perspective
Exhibiting significant personal resilience when overseeing customers in need
Championing the ongoing enhancement of customer experience and service quality through dedicated ownership and continuous learning
What youll bring:
Experience of working in a servicing customer-driven telephony environment
Good communication and listening skills both at a customer and internal level
Personal resilience when handling emotionally charged conversations
It would also be nice for you to have:
Experience of supporting customers including vulnerable who are experiencing financial difficulties
What else you need to know:
We are hiring for multiple roles.
Our preferred location for these roles are Bradford or Glasgow.
We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in any of these locations its important you consider your travelling distance time and cost from your home to the office locations.
Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
Inclusion
At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.
How well reward you:
As well asasalary we offer a wide range of benefits that you can choose from and tailor to your part-time / contract roles your salary bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
Starting salary of 24992
500annual cash allowance to spend on our great range of benefits.
25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year.
Eligible for a discretionary performance-related annual bonus.
Voluntary healthcare benefits at discounted rates. Including: medical insurance dental insurance and health assessments.
Free access to a range of digital health services including GP.
Free access to wellbeing apps and up to three weekly online classes.
We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Support your favourite causes through charitable giving and our community partnerships.
Share in Santanders success by saving or investing inour shareplans.
24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services
Learn more about our benefits and family friendly policies
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role youre interested in then please apply.
If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at .
Additional Information:
We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
