Office Administrator
Office Administrator
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Job Description
Position: Office Admin
Date: September 2025
Department:
Admin Version Number: 1
JOB DESCRIPTION
SUMMARY OF ROLE
We are looking for an organised and diligent Office Administrator to join the Aldar Tissue team. This role will be responsible for a wide range of administrative tasks including order processing transport coordination quality assurance employee training and systems management across various operational platforms. The ideal candidate will have experience with CRM systems.
PRINCIPAL RESPONSIBILITIES
Order Processing & Logistics:
- Process customer orders for Musgrave Lidl Aldi and other clients ensuring accuracy and timely dispatch.
- Manage transport bookings via the Lidl portal and the internal transport booking sheet.
- Confirm the receipt of goods within the Warehouse Management System (WMS) and update stock levels for paper as per Aldar Tissues inventory count.
Quality Control & Compliance:
- Review the production quality report (QSF47) to ensure compliance with product specifications.
- Collect retain samples for Musgrave orders and maintain appropriate documentation.
- Deliver induction training to new employees covering Health & Safety Quality Assurance and BRC.
Portal & System Management:
- Utilise various operational platforms to manage tasks:
- Listing new products or updating existing product information.
- Managing and closing customer complaints including QSF24.
- Updating product specifications
- Processing orders and booking transport.
- Managing packaging compliance.
- Submitting H1/H2 reports for packaging waste.
- Ensuring calibration certificates are current.
- Managing pest control records.
- Verifying sustainability certifications.
Documentation & Data Management:
- Maintain and update quality control documents such as QSF QSP WI and product specifications for finished products and raw materials.
- Raise Purchase Orders (P.O.s) for procurement and manage the order process.
- Process invoices and generate new labels for product packaging.
Inventory & Stock Control:
- Assist with stocktaking and ensure accurate inventory management.
- Add new Purchase Orders and sheet information to the matrix for record-keeping.
Administrative & Operational Support:
- Coordinate pallet orders and maintain relevant documentation.
- Manage weekly payroll and ensure accurate employee records.
- Monitor and report on daily/weekly Key Performance Indicators (KPIs).
- Oversee employee holiday and training schedules ensuring adequate coverage.
Artificial Intelligence & CRM System Utilisation:
- Effectively manage CRM systems to support customer relations order processing and data accuracy.
- Leverage AI tools to optimise operational processes such as inventory forecasting and production planning.
It is the companys intention that this job description is seen as a guide to the major areas and duties for which the jobholder is accountable. However the business will change and the jobholders obligations are bound to vary and develop so the job description should be seen as a guide and not as a permanent definite and exhaustive statement.
SCOPE OF POSITION
The post holder will be expected to work any hours required in the execution of his/her duties. The role does not have line management responsibility
LOCATION
This position is located at Aldar Tissues Greenogue Logistics Park Rathcoole Co Dublin
and will require travel to other sites.
PERSON SPECIFICATION
Key Skills
- Demonstrated ability to communicate and influence credibly and effectively at all levels of the organisation
- Excellent verbal and written communication skills
- Keen attention to detail and adherence to procedures and deadlines
- Computer skills including Excel / Word / Outlook - Intermediate level is a minimum
Knowledge and Experience
- Flexible in approach capable of prioritising numerous work streams.
- Excellent planning organisation and administration skills
Personal Attributes
- Natural relationship builder with integrity reliability and maturity
- Critical thinking and problem-solving skills
- Comfortable with building recommendation papers and other reports by analysing data
- Team player
Required Experience:
Manager
Employment Type
Full-Time
