Client Onboarding Representative

Client Onboarding Representative
Location: Tyrone PA (On-site). This is not a remote work opportunity.

Ready to Level Up Your Career
Do you feel stuck in your current job . . .
You have higher sights for your future. . .
And you know taking it to the next level means making a change now . . .
Keep reading. You owe it to yourself to check us out and jumpstart your career!
InspectionGo is growing year-over-year and helping shape the future of the home inspection
industry. Based in Central Pennsylvania were on the verge of hitting 100 employees and are
looking for driven people-first professionals to grow with us. If you're passionate about client
success love solving problems and want to work in a collaborative fast-moving environment
we want to meet you.
Why InspectionGo
A culture that invests in you We prioritize your professional growth and provide the tools
training and mentorship to help you thrive.
Amazing office environment Join a vibrant team in our Central PA headquarters where
collaboration and innovation drive everything we do.
Career-making growth Be part of a rapidly scaling company with a track record of
promoting from within and evolving roles to fit your career goals.
Modern open office environment Work in our beautiful downtown Tyrone location with a
supportive fun and dynamic team free snacks and coffee and a collaborative spirit.
About This Role:
The Client Onboarding Representative plays a key role in guiding medium and large home
inspection clients through a successful onboarding journey as they adopt our innovative SaaS
and service offerings. As our company experiences rapid growth in the B2B home inspection
space this role is essential to helping clients realize the full value of our solutions. From
technical setup and training to customer support and process improvements this position
collaborates closely with sales product and support teams to ensure a seamless onboarding
experience that drives client success and business growth.
The ideal candidate is a strong relationship builder with excellent communication skills technical
aptitude and a proactive problem-solving mindset. They thrive in fast-paced environments
manage multiple onboarding projects with precision and are committed to continuous
improvement. Detail-oriented and highly organized they bring energy collaboration and a
passion for client success to every interaction - helping our clients grow while contributing to our
mission in a dynamic high-growth company.

What Youll Do:
Lead full-cycle onboarding for new clients including technical setup training and go-live
support
Run video-based meetings to guide clients through software configuration and
onboarding
Act as Tier 2 support for onboarding-related issues and software configurations
Manage onboarding pipelines in HubSpot with precision
Create and deliver training content support documentation and client resources
Collaborate closely with product sales and support teams to ensure smooth adoption
and long-term client success
Help us continuously improve the onboarding process to keep raising the bar
What Were Looking For:
5 years in client success onboarding technical account management or sales
Strong communication skillsespecially via video and with both technical and non-
technical audiences
Highly organized detail-oriented and able to manage multiple clients at once
Quick learner with a deep curiosity for technology and systems
Experience with HubSpot and SaaS platforms preferred
Bachelors degree or equivalent experience
Bonus: Knowledge of the real estate or home inspection industry
Other Job Requirements:
The requirements described here represent those that an employee must meet to perform the
essential functions of this job successfully. Certain physical conditions may preclude an
individual from performing these required job duties. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee is regularly required to speak read and
write (legibly) in the English language without assistance and to demonstrate solid computer
skills to include but not be limited to accurate and timely data entry login/out screen program
and website navigation. Must be able to work independently without direct supervision and as
part of a team produce expected results. Must routinely apply practical critical thinking skills to
improve processes troubleshoot situations and resolve problems.
The job is primarily performed indoors in a traditional office setting with a temperature-controlled
environment. The person holding this job must constantly talk hear stand or sit for extended
periods while using a computer telephone or other productivity devices to communicate with
others and conduct business. While performing the duties of this job the individual is
occasionally required to reach with hands and arms use their arms and legs and move their

whole body and balance walk stoop maneuver carry lift push pull and occasionally move
materials/objects weighing less than 20 pounds. This role requires frequent use of fingers and
hands to handle feel or operate objects such as computer keyboards office equipment and
audio/video/telecommunications equipment. Specific vision abilities required by this job include
close vision (clear vision at 20 inches or less) distance vision (clear vision at 20 feet or more)
peripheral vision (ability to observe an area that can be seen up and down or to the left and right
while eyes are fixed on a given point) depth perception (three-dimensional vision) the ability to
identify deviations and differences from an established tolerance or standard and adjust focus
between objects materials colors and textures.
READY TO MAKE AN IMPACTFUL CAREER-ENRICHING MOVE APPLY NOW!
Tell us why you are interested in this position and your desired salary in the cover letter section
of this posting. Include your resume answer a few questions and then click submit. It's easy to
apply right now!
Applicants must be currently authorized to work in the United States on a full-time basis.
Applicants must be at least 18 years of age.
The Company reserves the right to alter change modify and/or terminate this job
posting without notice or obligation. No recruiters please; principal applicants only.
InspectionGo Inc. is an Equal Opportunity Employer. Reasonable accommodation may be
provided to enable individuals with disabilities to perform essential job functions. If you need
reasonable accommodations because of a disability for any part of the employment process
please send an e-mail to and let us know the nature of your request and
your contact information.

Required Experience:

Manager