Branch Operations Associate - Cash Services

• Location: Makati / Cavite / Pampanga / Iloilo
• Corporate Title: RF
• Work Arrangement: Onsite
  

Our Cash Services Department is looking for detail-oriented and reliable professionals to join us as Branch Operations Associates.

In this role you will play a key part in ensuring the accuracy timeliness and security of cash servicing operations across deposit pick-ups store cash requirements and ATM replenishments.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.

What the role will entail

• Handle deposit pick-ups cash deliveries store cash requirements and ATM replenishments with accuracy timeliness and security.

• Oversee cash handling processes including balancing vault management documentation and preparation of secured cash bags.

• Lead armored car operations including trip planning monitoring cash-in-transit and ensuring compliance with insurance coverage.

• Maintain and file complete transaction records deposit slips and agreements while ensuring strict adherence to cash operating procedures.

• Coordinate with CSD officers service providers and security partners to resolve operational concerns and uphold safety standards.

• Provide excellent client service by addressing inquiries ensuring service commitments and supporting other CSD units as needed.

What were looking for

• Bachelors Degree in Finance Accountancy Banking or other related courses

• Minimum of 2 years relevant experience in customer service accounting finance or related roles

• Strong attention to detail accuracy and compliance in handling cash and documentation

• Good communication and interpersonal skills with the ability to work effectively in teams

• High level of integrity and commitment to operational security and service excellence

What you can expect from joining our team

• Career development and training opportunities

• Competitive salary package and benefits

• Performance-based incentives and recognition programs to reward high-performing individuals

• Opportunity to work with industry experts and be mentored by them

• Defined career progression paths to guide your professional growth