Customer Service Executive - Malay Speaker - Johor Baharu
Customer Service Executive - Malay Speaker - Johor Baharu
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Salary Not Disclosed
1 Vacancy
Job Description
Job Overview:
We are looking for a Customer Service Executive (English & Bahasa Melayu Speaker) to join our Malaysia support this role you will handle inbound calls live chat and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates.
Key Responsibilities:
- Manage inbound calls chats and emails for inquiries complaints feedback and service-related issues.
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Provide accurate and timely information to customers.
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Work as part of a team to meet KPIs and SLA targets.
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Maintain professionalism and accuracy in communication.
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Utilize basic computer systems and tools for handling cases.
Requirements:
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Minimum 18 years old with SPM UEC or IGCSE certification.
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Fluent in English and Bahasa Melayu (spoken & written).
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Good computer literacy and multitasking ability.
- Willing to work rotational shifts including public holidays and weekends.
Working Details:
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Working Days: 6 days per week
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Shift Pattern: 24-hour rotational shift
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Training Provided: Yes
work on weekends and public holidays
Additional Perks:
- Night Shift Allowance
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Public Holiday Paid
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Overtime Pay: If required
Annual Leave: 12 days
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Medical Leave: 14 days
- Shuttle Service Available from key areas:
- Skudai Taman U Mutiara Rini Lima Kedai/Rumah Iskandar Malaysia
- Gelang Patah Larkin City Square Danga Bay Perling Tampoi Paradigm Mall Bukit Indah
Interview Process:
- Walk-in Interviews available
- Virtual interviews accepted for outstation candidates
- Assessment required as part of the selection process
Employment Type
Full Time
