Housing Management Worker

FULL TIME - 37hrs

Rolling two week rota early and late shifts alternate weekends.
Earliest start 07:00 latest finish 20:15

Hampshire Social Inclusion Havant and East Hampshire- provides supported accommodation to adults and families who are homeless or at risk of homelessness across three locations. Each are tailored to the needs of the clients and offer various levels of support. This service also provides community support to individuals who are having difficulty maintaining their tenancy in their own accommodation in Havant.

Our aim is to provide person-centred support to our clients empowering them to maintain their existing tenancies and / or gain the life skills they require to move on to more independent living.

If youre looking for a role where every day is different and are looking to make a difference then please apply.

JOB PURPOSE

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure and ready to take the next steps

MAIN RESPONSIBILITIES

• To engage and support clients so they have a clear understanding of their rent accounts their obligations in paying rent and service charges as well as the consequences of getting into arrears
• To lead on client activities to help them with managing their finances paying rent managing arrears and accessing benefits
• To engage with local authorities and other agencies creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges
• To maintain a proactive approach in preventing clients from accruing debts from the day they move in
• To support the housing management team to turn around void rooms
• To work in partnership and promote positive relationships with stakeholders
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities following our safeguarding policy and procedure
• To help maintain health and safety ensuring clients visitors and buildings are safe in accordance with Health and Safety regulations policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role will require you to work nights and/or weekends
• This role will require you to lone work

ESSENTIAL CRITERIA

• Strong communication skills both verbal and written
• Clear verbal and written English
• Good keyboard skills for data inputting
• Good working knowledge of Microsoft Outlook Excel and Word
• Confident and assertive manner
• Ability to self-motivate as you will work on your own
• Effective team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of managing a caseload of clients
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies housing regulations and the benefits system
• Understanding of risk assessment and person-centred outcomes-based delivery

We reserve the right to close our adverts early if a successful candidate is found so please submit your application as soon as possible.

Two Saints is committed to safeguarding and safer recruitment.

We carry out pre--employment checks such as DBS checks Overseas police checks (where appropriate) reference checks and CV gap querying for all new staff members.

We offer support to people who are homeless vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe flexible and reliable client led housing and support with a focus on reducing homelessness improving health and wellbeing and building on individuals skills and resilience to break the cycle of homelessness poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire Hampshire Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

Were committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.