Order Management Representative for the Downstream Service Team
Order Management Representative for the Downstream Service Team
Posted on :
17-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About the role
The candidate will be responsible for managing and overseeing the entire lifecycle of equipment and service orders provided to our Downstream Business customersfrom order entry through to final delivery. This includes maintaining effective communication with all relevant departments (Sales Customer Service PAG Expeditions Billing etc.) and ensuring accurate processing within systems such as SAP and ONBASE.
What You Will Do:
- Process customer orders for equipment chemicals and services ensuring accuracy and timely execution.
- Monitor and manage orders throughout the full order-to-cash cycle.
- Coordinate transport requests for equipment deliveries to clients.
- Handle customer invoice adjustments and corrections.
- Resolve product returns and exchanges efficiently.
- Respond to sales team inquiries regarding order entry and delivery timelines.
- Prepare maintain and update project control reports using Excel and Access.
- Manage incoming phone calls and organise communication with business partners.
What you will need:
- Bachelor Degree studies.
- 3-4 years of professional experience in order processing / customer service (local and / or foreign)
- Advanced level English;
- Additional Language: German/French/Italian/Dutch/Nordics languages/ is an advantage;
- Good MS Office skills;
- Strong customer orientation;
- Effective business writing in a professional and friendly approach;
- Good problem-solving and decision-making abilities;
- Embrace repetition of core job duties in a fast-paced environment;
- Experience using Customer Service software or/and SAP is considered an advantage;
- No immigration sponsorship offered for this role.
Whats in it For You:
- Make a difference: Join us and be part of a stable growing global Fortune 500 company where future matters.
- Work life balance: Enjoy a hybrid working model. Ideally team members should attend the monthly office meeting although participation is not mandatory.
- We see you: Be recognized for meeting goals and secure opportunities for advancement.
- Learning and trainings: Sharpen your professional business acumen.
- Benefits: cafeteria medical dental vision subscription stock purchase plan language learning options and more!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
