Community Programs Coordinator
Community Programs Coordinator
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Job Description
Close Date: Friday September:00 AM
Department: Community Relations Department
Salary: $87368.00 - $109210.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork openness accountability productivity and employee development
Providing all customers with courteous responsive accessible and seamless quality services
Taking initiative to identify analyze and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Work is focused on active involvement with the communities in which an organization operates.
This position focuses on active engagement with the communities served by the organization including planning and implementing programs aimed at enhancing the economic social and environmental quality of life. Builds and maintains mutually beneficial relationships with local businesses community leaders and nonprofit organizations; coordinates community outreach initiatives to promote the organizations image in a positive community-focused manner.
Major Duties & Responsibilities:
- Oversees compliance with the City and County Fair Housing and Public Accommodations Ordinances including implementation monitoring and reporting activities.
- Oversees compliance with the City and County Non-Discrimination Ordinance (NDO).
- Oversees compliance with the City and County Source of Income Policy.
- Manages the processes for resolving complaints related to discrimination or unfair treatment in housing employment and public accommodations ensuring timely and effective investigation conciliation and enforcement in accordance with applicable laws and policies.
- Prepares and delivers reports speeches and news releases to communicate key information to internal and external stakeholders.
- Provides specialized community relations services to individuals and groups including staff support for Community Relations Committee subcommittees engagement with special interest and community organizations identification of community needs and available resources and resolution of citizen complaints regarding inadequate services or perceived unfair treatment by public agencies or private entities.
- Oversees and reviews staff work provides guidance on conflict management and compliance with anti-discrimination laws ordinances and regulations; delivers training on complaint processing and mediation; and conducts annual performance evaluations.
- Builds and maintains strategic partnerships with community groups special interest organizations and human service agencies to foster collaboration and enhance service delivery.
- Collaborates with business leadership to develop strategies for addressing complex and sensitive community issues including identifying priority locations for targeted initiatives.
- Serves as a member of the leadership team providing strategic input and contributing to organizational planning decision-making and policy development.
- Implements and monitors performance metrics to evaluate progress toward departmental initiatives.
KSAs:
- Major course work in public administration social work sociology human rights business management or a related field
- Knowledge of federal and state laws and procedures relating to civil/human rights
- Thorough knowledge of community needs and human service resources
- Knowledge of individual and group behavior and of effective ways of working with people
- Ability to analyze investigate and conciliate individual or group complaints of discrimination and unfair/unlawful treatment
- Ability to make decisions independently within general policies and guidelines
- Ability to organize and clearly communicate ideas and information orally and in writing
- Ability to analyze prepare and present clear and concise reports
- Ability to analyze complex human service problems and to identify or develop resources to resolve those problems
- Ability to establish and maintain effective collaborations with community groups public and private employers and human service agencies and organizations
- Ability to interact and work with culturally diverse people of all levels
Preferred Qualifications:
- Experience in human service community relations programs or analyzing and investigating equal opportunity complaints
- Experience administering Fair Housing law
- Experience using HEMS software
- Proficient bi-lingual skills
Minimum Qualifications
Graduation from a four-year college or university with major course work in public administration social work sociology or a related field preferably supplemented by graduate level course work in one of these fields or any equivalent combination of experience and training in the knowledge skills and abilities required.
CONDITIONS OF EMPLOYMENT
The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.
For questions about your application or the hiring process please email .
The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Required Experience:
IC
Employment Type
Full-Time
