ServiceNow Engineer ITSM & ITOM

As a seasoned ServiceNow ITSM and ITOM Engineer you will deliver endtoend platform solutions across core modules like Incident Change Problem and Discovery. Youll drive automation with Flow Designer and Scripted REST APIs maintain CMDB accuracy optimise Discovery and lead integrations that enhance operational reliability and DevOps workflows. Youll own platform improvements complex troubleshooting and governance while mentoring junior developers and ensuring high standards across ITSM and ITOM.

What you will do:

• Configure and optimise ITSM and ITOM modules including Incident Problem Change Event and Discovery.
• Develop scripted workflows and automation using Flow Designer and Scripted REST APIs.
• Deploy and finetune ServiceNow Discovery to ensure accurate infrastructure and service mapping.
• Maintain CMDB integrity ensuring accurate dependencies and compliance with standards.
• Build dashboards and reports that provide meaningful operational insights and SLA visibility.
• Design and maintain integrations with thirdparty systems via REST/SOAP.
• Improve incident response processes through automation routing and escalation logic.
• Integrate ServiceNow workflows with DevOps pipelines to streamline CI/CD and release processes.
• Resolve complex system and integration issues with rootcause analysis and longterm solutions.
• Uphold code quality governance and platform development standards.
• Mentor junior team members and deliver training for endusers and developers.
• Support additional ServiceNow modules where needed.

What you will bring:

• Degree or equivalent professional experience.
• Strong experience configuring ITSM workflows (Incident/Problem/Change/Request).
• Knowledge of SPM modules such as PPM APM and Demand Management.
• Handson expertise with ITOM components: Discovery Service Mapping Event Management Orchestration.
• Skilled in developing automation through Flow Designer and Orchestration tools.
• Deep understanding of ITIL and its practical application in ServiceNow.
• Proven ability to troubleshoot complex platform or integration issues.
• Experience creating advanced dashboards and reports for operational decisionmaking.
• Strong integration experience with thirdparty tools and data sources.
• Ability to mentor others and guide best practices across teams.
• Comfortable making independent decisions to improve platform performance and service delivery.

Why Join us:

What is it like to work at the EBRD / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation and use your talents to make a real difference to peoples lives and help shape the future of the regions we invest in.

At EBRD our Values Inclusiveness Innovation Trust and Responsibility are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up collaborating smartly acting decisively with full commitment and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial political public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds perspectives and experiences bringing fresh ideas energy and innovation and enhancing our ability to serve our clients shareholders and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Banks core values which are at the heart of everything it does. As such the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial ethnic religious and cultural background gender gender identity sexual orientation age socio-economic background or disability.

Please note that due to the high volume of applications received we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).