Cloud Systems Engineer

As a Cloud Systems Engineer you will support the maintenance & improvement of the Fastmarkets IT estate across our three main IT Operations pillars: Networks End User Compute (including Windows and Mac) and Microsoft 365. You will help ensure the business is running seamlessly on secure resilient & fit for purpose infrastructure throughout an exciting period of growth & change. This role suits a versatile generalist with hands-on technical skills across multiple disciplines combined with effective communication and a strong team ethic.

Fastmarkets IT Operations team is responsible for providing a front door into Fastmarkets Corporate and Digital Applications and Services for over 700 employees and 150 supplier partners across the globe with a variety of persona needs. The business operates with a Microsoft cloud-first view across all pillars of technical delivery and needs to provide a seamless experience as far as possible across both Windows and Mac user communities.

Job Purpose:

As a Cloud Systems Engineer you will support the maintenance & improvement of the Fastmarkets IT estate across our three main IT Operations pillars: Networks End User Compute (including Windows and Mac) and Microsoft 365. You will help ensure the business is running seamlessly on secure resilient & fit for purpose infrastructure throughout an exciting period of growth & change. This role suits a versatile generalist with hands-on technical skills across multiple disciplines combined with effective communication and a strong team ethic.

Fastmarkets IT Operations team is responsible for providing a front door into Fastmarkets Corporate and Digital Applications and Services for over 700 employees and 150 supplier partners across the globe with a variety of persona needs. The business operates with a Microsoft cloud-first view across all pillars of technical delivery and needs to provide a seamless experience as far as possible across both Windows and Mac user communities.

PRINCIPAL ACCOUNTABILITIES

• End User Compute: Support and administer end user devices across both Windows and Mac estates all managed through Microsoft Intune including device build enrolment patching application delivery and endpoint security. Provide hands-on support to users in the office and remotely.
• Microsoft 365: Help administer the Microsoft 365 tenant including Exchange Online Teams SharePoint OneDrive and identity in Entra ID. Carry out routine admin tasks such as user lifecycle licensing groups permissions and basic troubleshooting.
• Service Delivery & Support: Act as an escalation point for the Service Desk working 2nd/3rd line incidents and requests across the three pillars. Collaborate with 3rd party partners to resolve issues and follow through to root cause.
• Assurance Governance & Continuous Improvement: Contribute to asset lifecycle patching backups and recovery processes. Work alongside Information Security to uphold agreed standards and proactively identify opportunities to improve the IT estate.

KEY INTERFACES

• CIO
• CTO
• Head of IT Operations
• Facilities Management
• Head of SRE
• Head of Information Security
• Cross technology managers/architects
• Cross functional businesses stakeholders
• 3rd Party Technology Vendors

Qualifications :

We recruit talented dynamic people with diverse backgrounds and experiences all united by a belief in our mission to provide the worlds leading and most trusted price reporting events and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace where everyone feels able to participate and contribute meaningfully.

If you are open-minded curious resilient solutions-oriented and committed to promoting equality then read on.

KNOWLEDGE EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated driven and have a passion to be part of a fast-paced successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Hands-on experience in an IT Operations infrastructure or end user support role ideally within a global organisation. We are open to candidates looking to take a step up provided they bring solid generalist foundations across at least two of our three pillars (Networks End User Compute Microsoft 365) and an appetite to grow into the third.
• End User Compute: Experience supporting Windows and Mac devices in a corporate environment with hands-on use of Microsoft Intune (and ideally Microsoft Autopilot) to manage both platforms end-to-end enrolment compliance configuration profiles and application deployment.
• Microsoft 365: Practical experience administering Microsoft 365 services Exchange Online Teams SharePoint OneDrive along with Entra ID for identity group and licence management.
• Awareness of common enterprise security tooling and a willingness to work alongside Information Security to maintain and fine-tune controls across endpoints identity and messaging.
• Exposure to the ITIL framework and service management practices (incident request change and problem).
• Strong troubleshooting skills and the ability to own an issue through to resolution including the ability to de-tech conversations with business stakeholders.
• Comfortable working both as part of a team and independently on assigned tasks within a global matrixed organisation.
• Experience of contributing to stakeholder meetings such as operational reviews Change Advisory Boards and scoping workshops and comfortable documenting changes runbooks and knowledge base articles.
• A curious generalist mindset keen to learn across disciplines rather than specialise narrowly with broad commercial and technical awareness.
• Able to balance focus on allocated tasks with responsiveness to changing priorities and user needs working flexibly alongside colleagues across the wider team.

If youre excited about the role but your experience skills or qualifications dont perfectly align we encourage you to apply anyway.

Additional Information :

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative able to work across teams and capitalise on the diversity of intellect perspectives and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process please inform us so we can make the necessary arrangements.

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

Remote Work :

No

Employment Type :

Full-time