May 2026 - Customer Experience - Summer Intern - Toronto
May 2026 - Customer Experience - Summer Intern - Toronto
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
ExperienceManagement Level
Intern/TraineeJob Description & Summary
Launch Your Career with PwC Canadas Summer Internship
At PwC Canada were more than a professional services firmwere a community of solvers tackling the worlds most important problems. As an Intern in our market leading Consulting practice youll be part of a diverse inclusive team that values your perspective and empowers you to make a real impact. Youll gain hands-on experience with real client work explore how businesses operate and learn how trust is built through compliance and strategic planning.
This Summer Internship offers a launchpad like no other. Youll be supported by experienced professionals and exposed to our innovative digital Consulting tools. From early May through mid-August 2026 youll dive into real client work learning how businesses operate and how trust is built through consulting services. Youll be guided through the consulting process by experienced professionals and gain exposure to our market-leading digital tools. Youll benefit from a rich internship experience that includes meetings with firm leadership interactive lunch and learns skill-building workshops client visits and opportunities to participate in volunteer and social events.
Grow here go further.
Experiences and Skills Youll Use to Solve:
As an intern in our Customer practice youll have the opportunity to collaborate with our team to design innovative experiences products and solutions that address the real needs of our clients customers. Youll leverage a diverse range of skills including:
Research / Insights Applying social science methodologies to uncover the drivers of consumer behavior and insights.
Strategy Connecting consumer needs and behaviors with commercial goals by creating strategies and business models that are both customer-centric and financially sound.
Operations Supporting clients in enhancing frontline interactions with customers (e.g. call centers retail teams and other customer-facing touchpoints) to improve service delivery and customer satisfaction.
Product and Service Design Developing new value propositions to address unmet needs or improve existing offerings.
Visual and User Experience Design (for those with the relevant skills and training) Creating digital assets that bring new value propositions to life.
Our team works across a variety of industries including public sector financial services retail and morecovering nearly every facet of the Canadian economy. What ties all our work together is a commitment to deeply understanding how people interact with the products and services that shape and support their lives.
As part of our team youll deepen your knowledge of this dynamic space and help shape new customer-focused propositions.
What youll bring to this role:
Were seeking smart disciplined and curious individuals who are excited to test-drive a career with us while contributing to meaningful work. This internship is a chance for us to get to know youand for you to see if were the right fit for your long-term career aspirations.
Academic and Technical Background:
We welcome applicants from diverse fields of study including:
Business or engineering programs.
Humanities (e.g. philosophy history).
Social sciences (e.g. political science psychology sociology).
Hard sciences (e.g. biology physics).
Arts (e.g. applied design design theory)
For applicants interested in design roles (e.g. UX design) coursework in design or related disciplines is preferred and a portfolio showcasing your work is .
For customer strategy or customer operations roles relevant experience such as case competitions internships or other business-related activities is highly valuable.
For research-focused roles coursework or experience in research methods market research psychology or sociology is beneficial.
Ultimately were looking for signals of intellectual curiosity problem-solving ability and a willingness to learnregardless of your field of study.
Core Attributes:
Curiosity: You demonstrate curiosity through extracurricular engagement (e.g. clubs internships volunteer work). Youve taken initiative in your studies such as pursuing an honors thesis graduate coursework or interdisciplinary majors.
Collaboration: You are emotionally intelligent and can build meaningful rapport with professionals as peers. Your track record includes effective teamwork in collaborative environments such as sports case competitions or other group endeavors.
Excellence: Your academic performance reflects a commitment to excellence (i.e. strong within-major and overall GPA). Youve held leadership roles that required you to take meaningful responsibility such as managing budgets organizing events or shaping the direction of a group. You set high standards for yourself and embrace challenges as opportunities for growth.
Resilience: Youve demonstrated the ability to overcome setbacks adversity or mistakes and have grown stronger from those experiences. We value individuals who show grit and perseverance even if they dont perfectly match all our other criteria.
Wed love it even more if youre bilingual in English and French however this isnt a requirement.
Apply before our applications close on September 28th 2025 at 11:59 PM EDT. To learn about our application process visit our Applying to PwC page on our campus recruitment website.
Why youll love PwC
Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First Nations Mtis and Inuit Peoples. We recognize the systemic racism colonialism and oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Accessible Design Active Listening Brand Recognition Communication Customer Experience (CX) Strategy Data Analysis and Interpretation Design Thinking Digital Customer Experience Emotional Regulation Empathy Experience Design Figma (UI Design Software) Human-Centered Design Human-Computer Interaction (HCI) Inclusion Industry Trend Analysis Intellectual Curiosity Interactive Design Iterative Design Miro (Collaboration Platform) Mobile User Experience (UX) Design Optimism Product Design 15 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
At PwC Canada our most valuable asset is our people and we grow stronger as we learn from one another. Were committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.Were committed to providing accommodations throughout the application interview and employment process. If you require an accommodation to be at your best please let us know during the application process.To learn more about inclusion and diversity at PwC Canada: Be a part of The New Equation.Chez PwC Canada notre atout le plus prcieux cest notre personnel. Et cest en apprenant les uns des autres que nous devenons plus forts. Nous avons cur de crer une communaut quitable et inclusive de professionnels de la rsolution de problmes dans laquelle chacun se sent vraiment sa place. Nous savons que lexprience peut prendre diverses formes et pour nous donner confiance au public et rsoudre des problmes importants nest possible que si notre milieu de travail reflte la diversit de la socit dans laquelle nous vivons.Nous tenons rpondre vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour tre parfaitement laise faites-le-nous savoir ltape de la demande demploi.Pour en savoir plus sur linclusion et la diversit chez PwC Canada: Faites partie de La Nouvelle quation.Required Experience:
Intern
Employment Type
Full-Time
