Workflow Design Studio – UX Design Strategist

The Team

The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers Developers and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centered approach to innovation the Studio draws from the diverse skill sets of each member to integrate the needs of people the possibilities of technology and the requirements for business success.

The Role

Your focus will be placed on finding the intersection of human needs and business impact. You thrive in a fluid work environment and are a self-motivated partner leader and hands on maker. You enjoy a highly collaborative team environment working across a variety of industries and can synthesizing diverse perspectives.

What you get to do in this role:

Plan facilitate and co-deliver design thinking led engagements and workshops with customers (participants range from end users to C-level) and account teams

Lead research activities and synthesis with the team to understand the current state

Co-create future state solutions with customers and colleagues

Transform co-created future state narrative design into an experience then enhance and refine through validation of design concepts

Articulate and logically communicate concepts with technical and non-technical audiences.

Design impactful ways of relating ideas and concepts to executive audiences

Synthesize create and publish engagement stories and artifacts to share with the wider community and the product teams

Qualifications :

In order to be successful in this role we need someone who has:

8 years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions

Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)

Experience in conceptualization design strategy UX and art direction of prototypes

Understanding native mobile web application and responsive web design experience

Command of design basics: readability iconography color and spatial relationships

Familiarity with collaboration design and prototyping tools such as Miro Sketch & Figma

Strong storytelling and communication design skills

Nice to haves:

Experience working in or with enterprise customers.

Experience working on consumer digital products.

Product/business strategy

Hands on experience with mobile web application and responsive web UX/UI design

Relevant Mindset:

Confident collaborative and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes.

An endless supply of passion and curiosity

Expected Travel: 25%

What we will need to see before or during your interview:

An inspiring portfolio of insightful experiences

Any publicly available projects

For positions in this location we offer a base pay of $152700 - $267300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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