Principal Product Manager, CRM
Principal Product Manager, CRM
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Job Description
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Who We Are
The CRM & Guest Data team is responsible for helping restaurants deeply understand their guests and turn that knowledge into growth. Our mission is to deliver the most trusted guest data platform and CRM tools in the industry empowering restaurants to build lasting relationships drive demand and optimize hospitality.
Our suite includes Guest Feedback Insights Segmentation Reputation Management and more - all powered by the Guest Data Platform a unified and holistic view of every guest. This team sits at the intersection of data marketing and hospitality building products that transform information into impact.
We operate like a startup within Toast: fast-moving customer-obsessed and relentlessly focused on results.
About this roll* (Responsibilities)
We are looking for a high-performing Principal Product Manager to lead our CRM and Guest Data products. The ideal candidate has an obsession with deeply understanding user needs creating world-class products and thriving in a fast-paced entrepreneurial environment.
You love solving complex problems and embrace an iterative mindset. You are grounded in customer feedback cross-functional partnership and an ability to translate customer needs and product vision into world-class experiences. And last but not least you understand that what makes a team successful is its people and want to foster an environment where we can all perform at our best.
This role is an incredible opportunity for a product leader who wants to build upon a strong foundation to shape the future of restaurant marketing and hospitality at scale. Responsibilities include:
- Lead the vision strategy and roadmap for Toast CRM Products including Feedback Insights Segmentation and Reputation Management.
- Build the Guest Data Platform to deliver a single accurate and actionable view of every guest powering experiences across the Toast platform.
- Explore and launch new tools that help restaurants reach and engage guests more effectively guided by data and automation.
- Partner with cross-functional teams (Engineering Design Data Science Marketing Customer Success Sales) to define and deliver innovative high-impact features.
- Drive deep customer empathy through interviews testing analytics and insights to ensure we are solving real problems for restaurants.
- Advocate for data quality privacy and compliance ensuring Toast continues to earn and maintain customer trust.
- Act as a thought leader on how data AI and marketing technology can transform restaurant outcomes.
Do you have the right ingredients* (Qualities & Essential Skills)
- 8 years of product management experience with a track record of driving strategy execution and impact for complex data marketing or CRM products.
- Experience building platforms and products at scale ideally with SaaS data platforms or marketing automation tools.
- Strong ability to translate data into actionable insights and customer outcomes.
- Proven leadership in influencing across teams and driving alignment in ambiguous high-impact spaces.
- Familiarity with hospitality marketing or CRM systems is a plus.
- Entrepreneurial mindset - you thrive in fast-paced environments balance short-term results with long-term vision and embrace iteration.
- Excellent communication skills with the ability to inspire teams and stakeholders around a shared mission.
AI at Toast
At Toast were Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Staff IC
Employment Type
Full Time
