Senior Manager - Client Services - S
Senior Manager - Client Services - S
Posted on :
04-09-2025
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1 Vacancy
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Job Description
Role InformationRole Senior Engagement Manager Role Designation Senior Manager / Senior Manager Client Services Career Stream Global Markets Career Sub Stream Client Services Reports to Group Senior Manager - Client Services N Supervises Associate Business Development Manager/ Associate Senior Manager -- Client Services/ Associate Sales Manager NA $80M per year across small medium and large accounts. Multiple Number of Direct reports : 1 AEM and 1 EM. Likely to expand in future
Educational Qualification* and Experience Requirements
10Senior Manager / Senior Manager Client Services Engineering Graduate CA / Tier MBA* Non Engineering Graduate PhD Minimum No. of Years 11 9 11 Career Stream
For Higher Proficiency 10Career Stream Engineering Graduate CA / Tier MBA* Non Engineering Graduate PhD Minimum No. of Years 14 12 14 Global Markets Global Markets
Knowledge Skills required for the role
Knowledge: Knowledge of outsourcing business cost & revenue drivers for an IT organization Business case creation Financial ratios and analyses (IRR NPV ROCE etc.) Statistical analyses (regression correlation mean median mode frequency distributions) and knowledge of legal & contracting issues.
Skills: Effective and structured communication skills (consultative skills combined with business case creation knowledge) conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills negotiation skills and commercial acumen. Identification of the political landscape leadership skills presentation skills and relationship-building skills (a good sense of humor is an advantage).
Performance Measures
Billable Role (Y/N)
Billable Utilization
Financial Size
(Revenue/ Budget/Span)
Incumbency
(Single/ Multiple)
Team Size & Dispersion
(Direct & Indirect reports Single/ Multiple locations)
Location
(Onsite/ Offshore)
Frankfurt Germany
Operating Network (Internal)
Group Senior Manager - Client Services Associate Senior Manager - Client Services/ Business Development Associate All HBUs IBU delivery Finance Legal HR CCD IS UPAMs GEMs DHs IBU Heads and NBD team.
Operating Network (External)
Clients (CXOs Business Leadership IT Leadership and below Procurement office Client Audit & compliance) Alliance partners and other contractors (direct competitors other companies managing PMO independent contractors etc.)
Educational Qualification* and Experience Requirements
10
For Higher Proficiency 10
Areas of Responsibility
- Market Development and Prospecting
- Opportunity Identification and Qualification
- Proposal Development Negotiation and Closure
- Contracting and MSA
- Account Planning and Review
- Account Mining
- Account Operations
- Relationship Management
Knowledge Skills required for the role
Knowledge: Knowledge of outsourcing business cost & revenue drivers for an IT organization Business case creation Financial ratios and analyses (IRR NPV ROCE etc.) Statistical analyses (regression correlation mean median mode frequency distributions) and knowledge of legal & contracting issues.
Skills: Effective and structured communication skills (consultative skills combined with business case creation knowledge) conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills negotiation skills and commercial acumen. Identification of the political landscape leadership skills presentation skills and relationship-building skills (a good sense of humor is an advantage).
Performance Measures
- Revenue Growth Revenue from New Relationships Number of Large Deals Closed Customer Satisfaction Index
Required Experience:
Senior Manager
Employment Type
Full Time
Key Skills
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