Analyst 3 - Customer Complaints
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Job Location:
Somerville, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description:
The Reverse Distribution Returns Analyst
The Reverse Distribution Returns Analyst is responsible for ensuring that all trade customer expired returns are properly and promptly processed and credited. Duties will be carried out in compliance with all federal state and local laws & regulations (including FDA DEA and SOX) and J&J Quality Standards.
The key roles for the Reverse Distribution Returns Associate are:
Manage all SAP transactions related to the processing of Returned Goods at J&Js 3rd Party Returns Center.
Issue RD credits to direct-purchasing J&J customers for all returns that are compliant with the appropriate J&J Return Goods Policy.
Ensure that all Pharma returns are accurately priced.
Partner with 3rd party Returns Provider to ensure that all J&J Financial Periods are closed promptly in accordance with SOX requirements.
Track returns on a monthly basis with all pertinent returns data including UPC/NDC Lot Code Quantity Returning Customer Processing Date Reason for Return etc.
Provide ad hoc return report to key business partners including Commercial Finance Logistics and Revenue Reconciliation team members.
Provide RD support for all internal audits conducted by J&J Quality Assurance team and J&J SOX/Finance team.
Top Three Skills: SAP Knowledge (Atlas or ROTC) Independent Communication
The Reverse Distribution Returns Analyst is responsible for ensuring that all trade customer expired returns are properly and promptly processed and credited. Duties will be carried out in compliance with all federal state and local laws & regulations (including FDA DEA and SOX) and J&J Quality Standards.
The key roles for the Reverse Distribution Returns Associate are:
Manage all SAP transactions related to the processing of Returned Goods at J&Js 3rd Party Returns Center.
Issue RD credits to direct-purchasing J&J customers for all returns that are compliant with the appropriate J&J Return Goods Policy.
Ensure that all Pharma returns are accurately priced.
Partner with 3rd party Returns Provider to ensure that all J&J Financial Periods are closed promptly in accordance with SOX requirements.
Track returns on a monthly basis with all pertinent returns data including UPC/NDC Lot Code Quantity Returning Customer Processing Date Reason for Return etc.
Provide ad hoc return report to key business partners including Commercial Finance Logistics and Revenue Reconciliation team members.
Provide RD support for all internal audits conducted by J&J Quality Assurance team and J&J SOX/Finance team.
Top Three Skills: SAP Knowledge (Atlas or ROTC) Independent Communication
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Additional Details
- Solution & Requisition Sourcing Type : Vendor NeutralSourced
- Reason for Request : Open Position
- Critical Position : No
- Is this position safety sensitive : No
- Will this position require the handling of a controlled substance : No
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
