Partner Account Manager UK & ROW

Hello!

At Factorial we believe our growth comes from the success of our people and partners.
Were looking for a Partner Account Manager - UK & ROW to strengthen and scale our partner ecosystem across diverse international markets.

This role isnt just about account management - its about building trust enabling growth and ensuring our partners thrive with Factorial. Youll be the connector advisor and problem-solver who helps partners deliver real impact to their clients.

If you love building relationships solving challenges and driving growth in a fast-paced SaaS environment this could be your next big step.

Are you ready

What Youll Be Doing

Partner Account Management

• Be the main point of contact for partners in the UK & ROW.
• Support onboarding implementation and client troubleshooting.
• Manage partner-client requests (contracts invoicing upsells/downsells).
• Build long-term trusted relationships to maximize retention and satisfaction.
• Streamline partner support and ticketing processes.
• Ensure consistency and scalability across partner operations.

Partner Training & Enablement

• Design deliver and manage training programs to ensure partners are ready to sell implement and support Factorials solutions.
• Improve and expand training formats (live virtual and self-paced).
• Streamline content in an LMS for scalability and partner convenience.
• Track partner certification and provide support during onboarding and learning sessions.
• Collect feedback to continuously improve training experiences.

Support Product development

• Capture product insights directly from partners and clients.
• Collaborate with Product Managers to prioritize improvements.
• Keep partners updated on product launches leveraging marketing and automation.

Build a High-Performing Partners Ecosystem

• Ideate and develop mechanisms to make Partners feel part of the Factorial rocketship.
• Continuously think about new ways to bring value to our Partners to help them grow their business with Factorial.
• Make the Factorial Partner Ecosystem become the best in the industry!

What Success Looks Like

• High partner satisfaction and retention across UK & ROW.
• Smooth onboarding and faster certification completion.
• Strong adoption of Factorials tools and integrations.
• Clear partner insights driving product improvements.
• Efficient processes that scale as our partner ecosystem grows.

Youll Be a Great Fit If You

• Are fluent in English (additional languages are a strong plus ).
• Have 2 years in partner management account management or customer success (SaaS or B2B experience big advantage).
• Excel at relationship building and communication across cultures.
• Can solve problems quickly from technical issues to contract queries.
• Are detail-oriented and structured when handling contracts invoices and processes.
• Thrive in a fast-paced international scale-up environment.
• Love collaborating with cross-functional teams (Sales Product Ops Enablement).

Perks of being part of our team

• Save expenses with Cobee and get your salary in advance with Payflow
• TaxDown to simplify your taxes and maximize your savings!
• Healthy life with Gympass and Alan as private health insurance
• Language classes with Yolk Academy & Factorial Language exchange
• Syra and Apeteat discounts!
• Breakfast in the office organic fruit and free caffeine and theine
• Flexible schedules pet Friendly and no dress code!

Structured career paths to support your professional growth- we dont believe in dead ends.

Transparent salary grids from 30000 to 50000 OTE with an 60/40 split (fixed/variable).

Is this you Join us and help shape the future of our partner network in the UK & ROW!

About us

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries it has built a super diverse and multicultural team of over 1200 people in Barcelona Brazil and Mexico offices.

Our Values

• We own it: We take responsibility for every project. We make decisions not excuses.
• We learn and teach: Were dedicated to learning something new every day and above all share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us Check our website!

We #betonpeople