Community Program & Operations Manager
Community Program & Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
MW Partners is currently seeking a Community Program & Operations Manager to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
Ambassador Program Engagement & Support
- Create and manage a steady cadence of activities to engage Ambassadors via Community hub (e.g. surveys LinkedIn shares article upvotes) in collaboration with internal teams.
- Partner with community members to brainstorm ideas content concepts and other self-led projects.
- Re-engage lapsed ambassadors through 1:1 outreach surfacing unique ways to reintroduce them into the program. Add new members and facilitate offboarding as needed.
- Act as a primary point of contact for ambassadors responding to support needs sharing updates and facilitating communication between members and all cross functional teams.
- Coordinate monthly Brown Bag community sessions balancing product-led and ambassador-driven topics. Manage calendar invites and logistics.
Program Operations & Coordination
- Support Beta testing and larger research efforts by coordinating ambassador participation.
- Liaise with PR teams to identify and coordinate ambassador involvement in media-facing opportunities.
- Partner with PMMs and evangelists to ensure ambassador enablement materials and program resources are current and accessible.
- Track ambassador participation across events social content research and PR initiatives. Work with operations lead to ensure accurate and timely reporting.
Reporting & Communications
- Maintain and update ambassador program reporting including internal decks and the quarterly newsletter.
- Share bite-sized program updates and success stories with internal Acrobat and Outbound teams to highlight community impact.
- Manage MAX event deliverables-overseeing logistics attendee experience deliverable tracking and post-event reporting.
- Monitor progress against quarterly goals and ensure alignment across teams and initiatives.
Requirements:
- 5 years experience in community management program coordination/management or operations.
- Excellent organizational skills and ability to manage multiple streams of work.
- Strong written and verbal communication skills; comfortable being a connector between internal and external stakeholders.
- Self-starter who can work independently troubleshoot issues and keep projects on track.
- Familiarity with community engagement tactics and tools like Slack Airtable Outlook and Adobe products is a plus.
- A love for Adobes community and understanding of Adobe products and services.
- Experience using Adobe Acrobat Creative Cloud and Generative AI tools and services is a bonus
For a confidential discussion or to find out more contact Indu Sri Lakavath on or apply now.
Employment Type
Full-time
