Customer Service Representative
Customer Service Representative
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Job Description
Job Title: Customer Service Representative
Location: Wixom MI
Schedule: Monday-Friday (Some Saturdays)
We are looking for a reliable and detail-oriented Customer Service Representative (CSR) to join our team in this role youll be the main point of contact between our customers and our field service team. Youll handle incoming calls and emails schedule service requests and make sure our technicians have the information they need to deliver great service. This position is ideal for someone who enjoys problem-solving working with people and keeping things organized in a fast-paced environment.
What Youll Do-
Answer customer inquiries via phone and email in a professional and timely manner
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Schedule and coordinate field service appointments
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Support technicians by providing job details updates and customer information
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Track and follow up on open service requests
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Update customer records and maintain accurate data in our system
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Resolve issues or escalate them to the right team member when necessary
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At least 1 year of experience as a Customer Service Representative
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Field service industry experience preferred (HVAC utilities maintenance etc.)
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Strong communication and problem-solving skills
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Ability to multitask and stay organized in a busy environment
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Computer proficiency (Microsoft Office CRM or scheduling software a plus)
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Positive team-oriented attitude with a customer-first mindset
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Competitive Pay
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Health dental and vision insurance
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Paid time off and holidays
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Career growth opportunities within the company
Employment Type
Full-time
