Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Coordinate and manage all interactions of the DAS Technical Teams.
- Ensure the management of the IT function for various partners.
- Coordinate the integration of the IT function from other MTSSS organizations including the migration of legacy applications.
- Manage transversal projects both within the Institute and DAS.
- Coordinate the necessary teams for operationalization in productive environments.
- Centralize and control various requests within DAS.
- Provide support to Information Systems Project Managers in resolving issues/anomalies.
- Create information structures to facilitate the exploration and optimization of information.
- In the scope of Quality and respective external certifications ISO 20000-1 and 27001:
- Ensure the follow-up of ACMs (corrective actions for improvement).
- Ensure Configuration Management and Asset Management processes.
- Knowledge transfer to the II I.P. teams.
- Analyze activity reports and indicators.
- Develop and update documentation and procedures.
Qualifications :
- Knowledge/Certification in ITIL Foundation in IT Service Management.
- Complete training or certification in Linux and Shell Script.
- Minimum 2 years of experience in:
- BMC ControlM solution exploitation.
- EasyVista solution usage.
- Operating systems: Unix Linux Solaris.
- Python and Shell Script programming.
- Minimum 2 years of experience in:
- Oracle Database and SQL language.
- Grafana monitoring solution usage.
- Automation tools Ansible and Jenkins.
Informao adicional :
- Location: TagusPark Oeiras
- Work model: Hybrid (2x/week)
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
