Customer Service Airline Company Polish & English speaker Lisbon
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are looking for a Customer Service Expert to join an international team supporting a major Portuguese airlinewith more than 70 years of history and recognized as one of the safest carriers in Europe.
In this role you will ensure a professional friendly and efficient customer experience by assisting passengers via phone and email handling inquiries about flights services and loyalty programs.
Your Responsibilities
Deliver excellent customer service in Polish and English via phone and email
Resolve customer doubts regarding products services reservations and flight-related matters
Support inquiries related to the frequent flyer program
Track and follow up on customer requests and provide updates
Register interactions and outcomes in the internal system
Manage offline tasks including forms emails tickets and administrative follow-ups
Meet productivity and customer satisfaction targets
Escalate critical issues when necessary
Training
Intensive training period of approximately 20 working days (8 hours/day)
Includes:
System and tools training
Product and service knowledge
Customer management and communication skills
On-the-job practice
Training is compensated upon successful completion.
Employment Conditions
40 hours/week rotational shifts
Portuguese public holidays apply; working on a holiday grants a compensatory day off
Vacation days according to Portuguese law (up to 20 days in the first year then 22)
Access to:
Holiday and Christmas bonuses paid monthly
Meal allowance (paid by card)
Health insurance from day one
Accommodation option in a company-provided shared apartment (for candidates living 100 km away)
Trial period: 1 month
Workplace located in Lisbon (modern office cafeteria common areas and good public transport access)
Compensation Package (Example)
Who Were Looking For
Native or fluent Polish speaker
Good level of English
Strong communication skills
Customer-service mindset
Ability to work in a fast-paced environment
Willingness to relocate to Lisbon if needed
Why Join the Project
Work for a respected historic European airline
International team and multicultural environment
Career growth opportunities
Modern workplace in the heart of Lisbon
Training and ongoing support
Possibility of company-provided accommodation
Required Skills:
Fluent in Polish &English Experience in Customer Service/Tourism industry Good communication skills
Required Education:
Valid work permit in PortugalHigh school diploma
Company Industry
Accounting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
