Senior Technical Writer
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Job Summary
Were looking for a self-starting detail-oriented experienced Senior Technical Writer to join our documentation team. We create documentation that supports system administrators implementers and business users as they use SailPoints suite of products to discover secure and manage every type of identity. The scope of our documentation includes initial setup system configuration and day-to-day operations. We also contribute to overall product usability by developing and editing clear and succinct UI messages and labels.
As part of creating content you will work with members of several other teams: Product Management Engineering UX/UI design Professional Services andSupport. You will need to demonstrate initiative and be willing to dig for answers while cultivating these important relationships
Responsibilities
Create and edit technical documentation for SailPoints connector team
Lead and mentor junior members and cross-functional contributors to produce high-quality documentation
Work closely with Product Managers to identify and scope documentation needs for new product features
Collaborate with Engineers to ensure an accurate understanding of how the product works and reflect that understanding in our documentation
Solicit stakeholder reviews and perform peer reviews of content produced by others
Verify accuracy of documentation prior to publishing and edit existing documentation.
Requirements:
5 years of technical writing experience backed by a degree in English
Communications Journalism or a related fieldIn-depth knowledge of JSON Git and MadCap Flare
Experience with markup languages experience with DITA is a plus
Ability to research unfamiliar subject matter and experiment with early
prototypesAbility to work in a dynamic continuous delivery deployment environment
Preferred Skills & Experience:
Identity and Access Management (IAM) or security experience
Familiarity with XML
Experience guiding users through the process of integrating systems using config files REST APIs and mapping attributes
Ability to plan and structure documentation with a user-centric approach that focuses on what the customer needs not what the system does
Familiarity with content strategy and information architecture
Comfortable working asynchronously with remote teams across multiple time zones
Experience designing APIs
Experience following Agile methodologies
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
Required Experience:
Senior IC
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
The core of enterprise security is identity. Take a tour to see how our identity security platform delivers a foundation that securely fuels your business.
