Global Response Analyst

Are you a detailed orientated team player looking to grow your career within the financial markets

We are looking for a dedicated individual to work collaboratively within our team. As a Global Response Analyst you will provide application support for the FNZ business. This involves issue management for internal and external clients to meet KPIs and SLAs and liaising with other areas of FNZ to ensure a robust and scalable production environment for all FNZs customers.

Our team is growing and we have an opportunity for a suitably qualified individuals to help us open up wealth together!

What youll do:

• Daily checks and BAU monitoring including fault resolution

• Timely incident response - triage investigation escalation resolution following documented agreed procedures.

• Use application management software and tools to collect agreed performance statistics.

• Carry out agreed applications maintenance tasks.

• Prioritise and diagnose incidents according to agreed procedures.

• Document and close resolved incidents according to agreed procedures.

• Draft and maintain procedures and documentation for application support.

• Participate in post Incident reviews helping to provide a continually improved service for our customers and stakeholders.

• Providing high quality and timely First Line Support to all clients globally.

• Provide 24/7 support across regions this will include providing support over weekends and public holidays on a rotational basis.

Our ideal candidate will have:

• Bachelors Degree or higher in Computer Science Mathematics Engineering Physics or other Sciences or equivalent working experience.

• Intermediate SQL skills;

• Interest / familiarity with financial markets and products beneficial but not essential;

• Passionate about providing an excellent service experience for our clients;

• Strong analytical thinking and keen attention to detail;

• Highly logical with proven problem-solving abilities;

• Independent self directing and delivery focused working style;

• Excellent communication skills confident in dealing with internal and external clients;

• Able to take initiative learn quickly in a dynamic fast-paced industry;

• Ability to effectively prioritize and execute tasks in a high-pressure environment;

• Excellent organisational administration and time management skills.

• Some experience with development products including C# and SQL Server beneficial but not essential;

• Commitment to working long hours at times particularly around project deadlines in exchange for commensurate rewards;

What is in it for you

• A hybrid 32 model combining working from the office and from home.

• A competitive salary and excellent benefits including full comprehensive health insurance Life insurance additional annual leave days after your first 12 months sick days and more.

• Be part of a highly successful rapidly growing global business that is leading the delivery of financial services via cloud computing and partners with some of the worlds largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK Czech Republic Australia New Zealand China and more.

If this role appeals to you please apply with your cover letter and CV by the 16th of September 2025.

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.

For more information please reach out to us!

About FNZ

FNZ is committed to opening up wealth so that everyone everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry but complexity holds firms back.

We created wealths growth platform to help. We provide a global end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12000 wealth managers with US$1.7 trillion in assets under administration (AUA).

Together with our customers we help over 26 million people from all wealth segments to invest in their future.