Assistant Manager, Member Service Proposition

Position Responsibilities:

• Develop and deliver comprehensive educational programs and personalized messages to assist MPF members in retirement planning.
• Create and manage customer campaigns to engage members and drive business objectives.
• Collaborate with various teams to enhance member engagement and improve customer experience
• Monitor and analyze member feedback and engagement metrics to continuously improve educational content and strategies.
• Lead the design of the MPF member engagement program using member data and journey mapping; facilitate the selection and procurement of member offers; serve as a core member of the workgroup responsible for launching and maintaining the B2B2C program.

Required Qualifications:

• Bachelors degree in Business Marketing Communications or a related field.
• Proven experience in developing and executing employee engagement strategies preferably in the financial services industry.
• Strong understanding of customer engagement principles and best practices.
• Excellent communication and interpersonal skills with the ability to engage with diverse stakeholders.
• Ability to analyze data and insights to drive informed engagement strategies.
• Proactive and self-motivated individual with the ability to work in a fast-paced and dynamic environment.
• Strong project and time management skills (managing complex project structures tight timelines)
• Flexible and adaptable when dealing with changes and uncertainties (e.g. uncertainties and changes in scope and/or timing of projects)

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .