RTP Operations Support Engineer
RTP Operations Support Engineer
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Job Description
Job Title
Fifth Third- RTP Operations Support Engineer (L1 & L2)
Experience – 3 to 5 yrs – Senior Software Engineer
Location - Bangalore Karnataka India
Mandatory Skills
Rest Api Services ServiceNow Splunk SiteScope Aws Aurora SQL RTP
Job Description
Note: 5 days work from the office and white room requirement.
Provides L1/L2 support for RTP Rail operations ensuring continuous monitoring timely incident response and effective escalation. Executes routine operational checklists performs initial and advanced triage applies predefined troubleshooting steps investigates failures and drives documentation and knowledge sharing. Supports operational stability through proactive monitoring shift handovers and continuous improvement initiatives.
Roles & Responsibilities
- Execute hourly/daily/weekly operations checklists.
- Monitor SiteScope Splunk alerts and ServiceNow incidents for real-time issue detection.
- Validate alerts against playbooks and known issues; acknowledge P1/P2 alerts within defined SLAs (5/15 mins).
- Perform initial triage of incidents; apply predefined troubleshooting steps and escalate to L2/L3 or onshore/offshore leads when required.
- Investigate transaction failures API errors and system anomalies using logs and SQL queries.
- Log update and resolve incidents in ServiceNow ensuring accurate documentation in Confluence/playbooks.
- Ensure smooth shift handovers with detailed knowledge transfer for onshore/offshore coverage.
- Support continuous improvement efforts updating playbooks and contributing to root cause analysis.
- Key Skills:
- Monitoring tools: Splunk SiteScope
- ITSM & documentation: ServiceNow Confluence
- Troubleshooting: REST API debugging SQL (Aurora/AWS RDS preferred) transaction log analysis
- Strong incident management skills: alert validation triage escalation SLA adherence
- Ability to execute runbooks/playbooks and contribute to their enhancement
Skills
RTP, Operation Support Engineer, Senior Software Engineer, SQL, Rest Api Service, Servicenow, AWS Aurora
Employment Type
Full Time
