Guest Experience Supervisor
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest uncomplicated and us as s Guest Experience Supervisor in a community of approachable and straightforward talent offering simplified not simple experiences to independent travelers.
Position Summary:
- Supervise the front office team supporting them with general operational tasks
- Be an expert on the hotel and the surrounding area have a sense of the local to exceed traveller expectations
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries and provide a friendly genuine service with each traveller experience
- Build and strengthen relationships with existing and new travelers to enable future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be an approachable and confident supervisor by providing comfort and support to ourfront office staff
- Plan and execute team building activities so associates feel part of the Four Points team
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in New Zealand
- Enthusiastic to escalate your career
- Self-motivated driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Grow develop and progress with internationally recognized training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
Four Points by Sheraton is part of Marriott Internationals Select portfolio which has committed to putting people first for 90 years. Apply now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o ... View more
