Guest Service Center Agent (Telephone Operator)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Shangri-La The Fort Manila
Shangri-La The Fort Manila located within Fort Bonifacio the former military base and city centre. With 60 storeys comprising 576 hotel guestrooms 97 hotel residences and 96 exclusive Horizon Homes the building is destined to become a Manila landmark. The new hotel will complement the companys five existing properties in the Philippines.
The mixed-use business residential and retail tower is located along 5thAvenue and 30th Street within the new fast-developing Taguig business district. A 30-minute drive from the international airport the hotel will also be close to the Manila Golf Club and Manila Polo Club and 10 minutes from Makati district the capitals financial cultural and entertainment hub with first-class shopping malls.
DUTIES
- Provide support to guests on reservations and other related enquiries
- Work with other departments and deliver best-fit solutions for our guests
- Increase guest loyalty by delivering a value-added service to our guests
- Contribute to maximising business opportunities for the hotel
REQUIREMENTS
Preferably a college graduate with a degree in Hospitality or in the same capacity.
Preferably wiyth 1 year experience in the hospitality industry
Has a passion for Customer Service
Creative and detail-minded
Enjoys planning and organising
Enjoys crafting creative and best-fit solutions for customers
Fresh graduates who are looking to develop their career in hospitality are welcome to apply
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
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